Workflow Controller

Job Description

Working Style: 3 days work in office, 2 days from home

Why this job matters

Workflow controller will, under the direction of the Manager/Specialist, ensure all network integration, expansion and optimisation tasks are allocated, at the first opportunity, to the correct planning and subsequent deployment resource, whether in-house or third party, and will monitor progress of the delivery activities against committed delivery dates. The controller will intervene if committed dates are threatened, The role holder will work with the manager/specialist to understand priorities and to ensure plans stay on track against scheduled forecast dates. You will participate in regular progress forums so that a complete picture of delivery progress can be reviewed.

You will be responsible for supporting the delivery of projects through:

• Planning
• Build (Delivery)
• Integration

What you'll be doing

• Support Business reporting to provide accurate status of team tasks to Line Management.
• Work with the Manager/Specialist to undertake deep dive analysis of database reports to identify trend areas for improvement. Manage the team inbox, ensuring queries/request are responded to/actioned in a timely manner, providing customer updates as required, thus keeping key individuals up to date on progress.
• Support continuous improvement methodologies throughout the team, look for improvements through the end-to-end process.
• Own key performance indicators within own technical domain. Support the end to end service quality demanded by our customers.
• Manage team resources and work allocation, drive priorities ensuring our projects SLA’s are met.
• Liaise with key teams and individuals developing and maintaining working relationships, influencing, negotiating, representing the team, responding to requests and escalations.
• Deliver your and your team's projects, in accordance with Directorate and business priorities, providing ownership, reviewing, and ensuring the quality of the work produced.
• Support the team's vendor tendering and vendor selection activities.
• You will be responsible for aspects of the end to end management and delivery of multiple deployment projects, to be achieved whilst providing cost effective solutions to specified quality and time constraints.

What you'll bring

• Proficient in Microsoft office including in Excel.
• Experience of either SAP/JIRA or equivalent workflow tools.
• Knowledge of Planning, Delivery, and operational handover processes.
• Evidence of the successful setting, and delivery against, KPI’s and SLA’s.
• Knowledge and understanding of working in a delivery environment.
• Understanding of workflow management tools like SAP and Continuous Improvement methodology is desirable.
• Understanding of Mobile voice and data technologies and physical requirements. (Preferred)
• Evidence of analytical thought needed to resolve issues in a variety of situations (Preferred

What's in it for you

• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 22 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.