Wholesale Messaging Specialist - Product

Job Description

Closing Date: Tuesday 24th June 2025

Locations: Birmingham, Bristol, London and Manchester

The Scope

The Messaging team at BT Business are responsible for all Application to Person (A2P) messaging to subscribers on the EE Network.

A core part of this role will be to develop and manage BT’s Application to Person (A2P) wholesale messaging products (including SMS and RCS).

As a messaging expert, with a deep understanding of the complex risks and threats, you will be part of a centre of excellence that enables BT to be at the forefront of the industry.

What you’ll be doing

• Responsible for the end-to-end product lifecycle of both new and existing wholesale messaging products, ensuring effective delivery at each stage. This will include design, development and delivery.
• Contributing to the development and implementation of the product vision and strategy across the wider messaging portfolio to achieve both the teams and BT Business goals.
• Designing and delivering BT’s security strategy to combat threats to messaging integrity, including fraud, smishing, spam, and grey routes
• Owning the roadmap for messaging security initiatives, driving cross functional collaboration across business including commercial, finance, legal, security, support and technology teams.
• Identifying new opportunities through data analysis, market research, and innovative thinking that aligns with business value.
• Representing BT in industry forums and working groups (e.g., MEF, UK Finance), reinforcing BT’s leadership in secure messaging practices.

Experience needed to be successful in the role

• Messaging Expertise - 5+ years in messaging industry with Tier 1 aggregator or network, specialising in SMS. This includes demonstratable expertise in wholesale (bulk) A2P SMS, RCS, routing, and carrier partnerships.
• Messaging Security - Strong understanding and experience of working on security issues impacting messaging.
• Product Management - Experience managing both new market launches and the in life maintenance of existing product portfolios.
• Technical Acumen - Good knowledge of current technologies and trends in the telecommunications industry especially in the context of messaging (SMS and RCS) with the ability to leverage this in strategy development.
• Business and Commercial Acumen - Good understanding of business and commercial dynamics in the telecommunications sector and adjacent markets. Understands drivers of organisational performance, including people drivers of performance and financial literacy (e.g., business KPIs, business plans).
• Stakeholder Management – Proven history of engaging and influencing a wide variety of stakeholders both externally (vendors/corporate partners) and internally at the highest level (C suite/Director Level). This also includes networking to form and maintain strong relationships.
• Communication - Ability to communicate clearly and concisely up to an executive level through various methods including presentations, data analysis, email and phone.
• Data Driven Decision Making - Able to use data and analytics techniques to deliver information to enable decision making and mitigate risks.

Benefits

• Annual on target bonus 10% (based on both personal and company performance)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
• 2 weeks carer’s leave
• From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will
  receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• Life Assurance (4 x life cover pay)
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
• Discounted EE TV including TNT Sport and the NOW Entertainment membership.
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• Volunteering days so you can give back to your local community.
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
• 24/7 private virtual GP appointments for UK colleagues

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.