Total Reward Experience & Risk Analyst

Job Req ID: 60617

Posting Date: 15th July 2026

Function: HR

Location: Birmingham, Bristol or London

About the role

The Work, Reward and Employee Relations Centre of Excellence is integral to our collective ambition to put our customers at the heart of everything we do at BT Group.

As a CoE, we are entering a new chapter where customer-centric total reward solutions will enable outstanding business performance while delivering a differentiated and meaningful total reward experience for our colleagues.

As a Total Reward Design and Delivery Analyst, you will play a key supporting role in shaping our total reward priorities and designing and delivering initiatives that create an outstanding reward experience, supporting both our colleagues and our strategic business ambitions.

Through developing your conceptual thinking and analytical capability, you will help the business navigate change and manage risk, ensuring our total reward practices remain future-proofed, customer-centric, and aligned to improved business performance.

What you’ll be doing

•Work as part of the Design and Delivery team, supporting key products and programmes across Organisational Design, Total Reward and Employee Relations.
•Support colleague-centric, data-led benefit initiatives that enable employees to maximise the value of their total reward offering.
•Partner with external benefits providers, Centres of Excellence and business stakeholders to identify improvements and recommend changes that enhance the effectiveness of total reward offerings.
•Collaborate with CoE colleagues to design and deliver inclusive total reward education initiatives that meet the evolving needs of colleagues and the business.
•Develop and maintain a total reward learning journey across the colleague lifecycle, ensuring employees understand and value their reward offering.
•Act as a Reward subject matter expert, sharing external insights and best practice to strengthen reward capability across People & Culture and the wider business.
•Support the upskilling of People & Culture teams and business leaders by providing tools, guidance and training to improve reward understanding and decision-making.
•Act as a trusted advisor to the business, ensuring reward and benefits offerings (including pensions) remain compliant, competitive and aligned to organisational objectives.

Essential Skills / Experience

•Storytelling with data/business insights (Intermediate): Translates total reward data and insights into clear, compelling, customer-centric narratives tailored to different audiences. Demonstrates intermediate capability in using analytical tools and Excel to interpret data and support decision-making.
•Change and project delivery (Intermediate): Works collaboratively within cross-functional teams to deliver total reward cyclical activities and change initiatives. Understands project and change management methodologies and has experience supporting the successful delivery of change.
•Technical benefits knowledge (Intermediate): Supports the design, operation and optimisation of colleague benefit programmes through effective governance, supplier management, lifecycle administration, data accuracy, compliance controls and colleague-centred service delivery.

Desirable Skills / Experience

•Has experience working in an HR, Finance, Commercial or Consulting environment, with exposure to commercial analysis, data reporting and generating insights to support decision-making.
•Supports the effective governance and risk management of benefit plans through reporting, identifying operational improvements, and highlighting people and operational risks.
•Has experience supporting the delivery of agile projects or workstreams, coordinating activities across multiple stakeholders to achieve successful outcomes.
•Has experience maintaining policies, programmes and colleague experience initiatives, translating complex concepts into clear, engaging communications.
•Understands the key elements of total reward, including base pay, annual bonus, long-term incentives, benefits, recognition, and annual and family leave. Has experience supporting an annual reward cycle, such as pay review and/or benefits cycles.
•Supports CoE programmes of work through research, consultation, design and iteration, helping to develop solutions that meet colleague needs and business requirements.
•Builds effective relationships with stakeholders across the business, collaborating to deliver change initiatives and ensuring colleague and business perspectives are understood and considered.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.