Technical Delivery Manager

Job Req ID: 60554

Posting Date: 17/07/2026

Function: Transformation and Technical Delivery

Location: Manchester

About the role

This role supports BT Group's strategy by delivering reliable network services, improving customer outcomes, driving operational efficiency and contributes to service excellence, network transformation, and long-term business value. The role sits within Mobile Infrastructure Delivery, supporting the delivery, transformation, and service assurance of RAN, Transmission, Mobile Backhaul, Ethernet/IP and MEAS services across multi-vendor environments.

You will help deliver reliable and high-quality network services by managing service implementation, operational performance, customer commitments, and issue resolution. Through continuous improvement and efficient service delivery, you will enhance customer experience, maintain service quality, stability, support business growth and operational success.

What you’ll be doing

• Deliver RAN, Transmission, Mobile Backhaul, Ethernet/IP, and MEAS services. Meet agreed customer, quality and delivery targets.
• Manage service orders from start to finish, including new services, upgrades, changes, migrations, and closures.
• Work with customers, suppliers, partners, and internal teams to support delivery activities and resolve issues.
• Coordinate delivery across different technologies and vendors. Support network upgrades and service improvements.
• Identify risks and dependencies early. Take action to keep delivery plans on track.
• Manage customer and operational escalations. Provide timely updates and drive resolution.
• Track delivery progress and share clear updates with customers and stakeholders.
• Improve ways of working through process improvements and automation. Help improve service quality, efficiency, and customer experience.

Essential Skills / Experience

• Advanced knowledge of delivering services across RAN, Transmission, MEAS, or Mobile networks.
• Proven track record in operational and customer management.
• Proven stakeholder and third-party vendor management experiences and excellent communication skills.
• Ability to manage risks, dependencies, and escalations effectively.
• Experience working across multiple teams and suppliers to achieve delivery targets.
• Experience supporting MNO or similar telecommunication environments.

Desirable Skills / Experience

• Experience working with Huawei, Ericsson, and Nokia networks.
• Knowledge of 4G/5G, RAN, Transmission, and Mobile Backhaul technologies.
• Experience with network upgrades, migrations, and transformation programmes.
• Familiarity with service assurance and operational delivery environments.
• Experience using automation or reporting tools to improve performance.
• Relevant telecom, project management, or service management certifications.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
• You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.