Strategic Workforce Specialist

Job Description

Location

London or Bristol - Hybrid working 3 days in the office, 2 wherever.

Why this job matters

In this role, you will be part of the Work, Reward & ER Centre of Excellence within the People & Culture function. It’s a key position for BT Group as we adapt to the rapidly changing skills and capabilities needed for the future.

You will use external insight to understand future skill requirements, analyse our current organisational capabilities, and work with business leaders to develop actionable workforce plans. A core part of the role is helping to influence activity across People & Culture to close any capability gaps.

The ideal candidate will have a strong People & Culture background, good awareness of workforce planning, and the ability to analyse data and distil it into clear insights and recommendations. A solid understanding of how different HR levers shape workforce development is important.

As the role works closely with senior stakeholders, someone who is politically astute and a strong strategic thinker will thrive.

What you’ll be doing

•Support the development and delivery of BT’s Strategic Workforce Plan, ensuring future skills and capabilities align with long-term business strategy.
•Contribute to the overall BT Strategic Workforce Planning roadmap to improve the maturity, accuracy and effectiveness of our approach.
•Lead the scoping and design of BT’s strategic workforce management tooling roadmap, working closely with partners in Digital.
•Conduct regular market scanning and benchmarking to ensure internal practices remain current.
•Develop and deliver workforce data and insights to inform BT’s People Strategy and support key decision-making.
•Develop and enhance the BT Strategic Workforce Planning playbook.
•Act as a trusted consultant to business partners and leaders on strategic workforce planning matters, providing insight and best practice to support local initiatives.
•Collaborate with the workforce management community across BT Group to ensure alignment between SWP and WFM activity.

The skills you'll need to succeed

Key Skills:
•Use large and complex datasets to generate insights and support actionable recommendations.
•Develop strategies that align with organisational goals while anticipating challenges and opportunities.
•Analyse processes, identify inefficiencies, and deliver effective solutions.
•Collect, interpret, and present data to inform decisions; strong Excel modelling required.
•Understand how workforce planning drives value, revenue, and competitive advantage.
•Build relationships, influence others, and convey information clearly.
•Engage and collaborate with stakeholders, building trust and alignment.

Experience:

•Experience across the strategic workforce planning lifecycle is desirable, including forecasting future workforce needs, conducting gap analysis, and developing actionable talent plans.
•Proven ability to work cross-functionally in complex, matrixed environments.
•Experience developing data models and visualisations (e.g., Power BI, Anaplan) preferred.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•10% on target bonus
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•25 days annual leave (not including bank holidays), increasing with service
•24/7 private virtual GP appointments for UK colleagues
•2 weeks carer’s leave
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.