Specialist Design Engineer - ServiceNow

Recruiter: Seema Shivakumar

Hiring Manager: Ajay Kumar Bokil

Career Grade: D

About the role

• Specific business area: BT Business
• Impact of the role: Technical Design Ownership in customer migration and new product launch into BT strategic stack
• Link to strategy: Legacy consolidation and strategic system adoption

What you’ll be doing

Strategic Ownership
• Define and maintain the long-term vision and roadmap for the ServiceNow platform in alignment with business and IT strategy.
• Lead the evaluation and adoption of new ServiceNow modules and capabilities.
• Drive platform innovation and continuous improvement initiatives to enhance user experience and business outcomes.
Platform Governance & Architecture
• Establish and enforce platform governance, development standards, and best practices.
• Oversee platform architecture, data models, and integrations with enterprise systems
• Ensure compliance with security, privacy, and regulatory requirements

Essential Skills / Experience

• Must Have Skills: ITSM, CSM, Integrations, AIOps
• Good to have Skills: ITOM, TSM, TNI, CMDB, SOMT, Service Exchange
• Certifications: CSA, CAD, any implementation CIS certification is add-on
• Behavioural Skills: Strong communication, Good Stakeholder management, Problem solving, Critical thinking.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.