Software Engineering Specialist - ASG Lead

Job Description

Why this job matters

Creating and maintaining a healthy sales pipeline is essential for revenue protection and growth within BT Business. This is one of the key roles responsible for ensuring the operational stability and efficiency of the sales platform which underpins that sales pipeline.

What you’ll be doing

• Evolving and owning operational processes across the BT Business Sales IT estate to support sales motions for multiple channels to market. Processes to include but not limited to incident management, problem management & change management
• Acting as a lead technical consultant when dealing with operational incidents impacting BT Business Sales teams including collaborating with other platforms such as One Data and One Business.
• Leading and mentoring a team of FTE software professionals (and apprentices) to support the BT Business Sale IT estate.
• Be the technical leader across one or more squads comprised of FTE and partner resources
• Acting as a lead operational salesforce technical consultant facing into other functions such as business operations

Skills

• Technical leadership and people management
• Project management
• Salesforce AdminLarge scale CI CDTest Automation
• Change management
• Ability to understand and execute security policies on SaaS applications
• Analytical skills as applicable to the solving of operational problems such as data quality and interface failure
• Understanding of salesforce license model
• Understanding of the software development lifecycle and DevOps in a SaaS environment
• Salesforce technical administration
• Expert knowledge of relevant technologies and architecture (IT and Network)
• Deep product knowledge of relevant products
• Deep understanding of commercial objectives

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

• Annual On target bonus 10% (personal and company multipliers)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’