Software Engineering Specialist - Salesforce

Job Description

Why this job matters

Creating and maintaining a healthy sales pipeline is essential for revenue protection and growth within BT Business. This is one of the key roles responsible for ensuring the operational stability and efficiency of the sales platform which underpins that sales pipeline

What you’ll be doing

• Accountable owner for business continuity in the BT Business Sales domain, eg ensuring Salesforce data is protected, restorable, compliant, and auditable through the effective use of tools such as OwnBackup (Backup, Recover, Archive, Sandbox Seeding, etc.), while enabling engineering velocity and minimizing operational risk.
• Lead on setup of Data Centre and Privacy Cetner in a large-scale salesforce eco system to control and derisk data security across the business sales domain
• Be proactive in establishing and executing software engineering best practice to ensure platform stability and performance in a large scale salesforce eco system.
• As a Line manager, you will have full accountability with regards to your direct reports in relation to People Management, Individual Performance & Delivery, Employee Well-being & Continuous improvement within the overall team.
• Ensure information and data for audit and reporting purposes is well controlled and accessible when needed.
• Participate in external engagement activities to promote BT Digital’s work and continue to keep up to date with external best practice.
• Accountability for your own personal development/training with regards to upcoming technologies associated with the Salesforce application

Skills

• Strong stakeholder management skills creating effective relationships to ensure tasks and projects are prioritized and delivery is achieved as per agreed timescales;
• Ability to challenge stakeholders where necessary: clearly articulating the reason for the challenge and provide suggested ways forward.
• Ability to deal with ambiguity and strong problem solving skills; being resilient to challenges and set backs focusing on the end goal.
• Project/Programme Management: strong time management skills with the ability to effectively prioritise tasks and deliver to agreed timescales.
• Business knowledge
• Works autonomously within designated work areas.
• Deep understanding of salesforce and related technologies such as Own.
• Certified SalesForce admin

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

1. • Annual On target bonus 10% (personal and company multipliers)
   • BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
   • Life Assurance
   • Direct share scheme
   • Exclusive colleague discounts on our latest and greatest BT broadband packages
   • 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
   • My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
   • Discounted EE TV including TNT Sport and the NOW Entertainment membership
   • Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
   • Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
   • 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
   • Volunteering days so you can give back to your local community
   • Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’