Software Engineering Professional - Power Platform

Job Description

Recruiter: Seema Shivakumar

Hiring Manager: Kunal Kishore

Career Grade: E

About the role

Delivering quality digital features and solutions for our customers is at the heart of everything we do. As a Software Engineering Professional, you will be a single point of contact responsible for delivering the changes and fixing issues raised by customers across Corporate Units. The purpose of the role is to interact with stakeholders on a regular basis, to map and understand their requirements keeping the outcome for the business in mind. All delivered in sprints!
We expect the role to have -
• Change Agent
• Solution Focused Achiever
• Collaborative Partner

What you’ll be doing

• Gather and report detailed performance data against key indicators, to generate actionable improvements to the quality of service offered.
• Keep up to date with latest technology, software development technologies and methodologies
• Promote resilience and responsiveness in the organisation by being open and honest about challenges, and the actions required to address unexpected developments.
• Identify, manage and seek to resolve technical risks and issues against business requirements.
• Proactively drive innovation, with new ideas and options made available by new technology and process.
• Deliver solution following Software Delivery Lifecycle (SDLC) and agile methodologies.
• Support Automation Control Tower in Dev Ops Model.
• Proven experience in identifying, evaluating, and developing effective procedures and systems requirements that meet business requirements.
• Experience in developing applications from scratch.
• Experience in working with Agile tools like JIRA, Confluence etc.

Essential Skills / Experience

• Creative problem solver, able to build contingency plans and handle stressful situation with professionalism.
• Understanding of JIRA, REACT, Confluence and dashboarding technologies.
• Desirable Skills:
• Low-code/no-code app development
• AI-ML, LLM, RAG
• Agentic AI (Workflows like n8n/zappier, and Open Source), MS CoPilot Studio
• Power platform (Power Apps, Power Automate, Power BI)
• Python
• Agile methodology
• Excel macro, Visual Basic

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.