Software Engineering Professional

Recruiter: Sakshi Mehrotra

Hiring Manager: Mark Snook

Career Grade: E

What you’ll be doing

As a Software Engineering Professional (Salesforce), you will:

• Configure and administer Salesforce and related tools supporting risk, controls, compliance, and assurance frameworks.
• Design, build, and enhance workflow automation to improve efficiency and user experience.
• Manage, transform, and maintain data to support reporting, dashboards, insights, and automation.
• Support system enhancements and change requests by engaging stakeholders and refining requirements.
• Provide second- and third-line technical support to users and internal teams.
• Create user guides, training materials, and documentation to enable adoption and best practices.
• Collaborate with specialists across BT to drive innovation and share knowledge.
• Support wider Systems and Operations initiatives, including application support and tooling projects.
• Explore opportunities to integrate AI and emerging technologies into business processes.

Skills and experience we’re looking for

Essential

• Strong hands-on experience with Salesforce administration and configuration.
• Experience building complex workflows and process automation.
• Strong understanding of data structures and data management.
• Experience performing bulk data uploads, updates, and transformations.
• Expertise in dashboards, reporting, and data-driven insights.
• Excellent stakeholder management and communication skills.
• Ability to gather requirements and translate them into technical solutions.
• Experience creating engaging user documentation and guidance.

Desirable

• Experience with data analytics and data wrangling tools.
• Knowledge of Microsoft Power Platform, including Power Automate and Power Apps.
• Strong Microsoft 365 skills and experience.
• Understanding of audit, risk, controls, or compliance environments.
• Exposure to AI-enabled solutions and automation technologies.
• What will help you succeed

We’re looking for someone who:

• Takes ownership and delivers results with integrity.
• Collaborates effectively across teams and functions.
• Is curious, adaptable, and eager to learn new technologies.
• Shares knowledge and helps others grow.
• Thrives in solving problems and driving continuous improvement.

Why join us?

At BT, you’ll have access to:

• Opportunities to work on impactful, enterprise-wide initiatives.
• Continuous learning and career development.
• A collaborative and inclusive culture.
• Exposure to cutting-edge technologies and innovation.
• The chance to shape how risk and assurance functions operate in a global organisation.

If you’re passionate about Salesforce, automation, and data-driven solutions, and want to make a real impact in a global technology company, we’d love to hear from you.

Eligibility Criteria- Please note that as per the IJP guidelines for India, if you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction. In circumstances when you are in a disciplinary process but the outcome hasn’t been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, you’re issued with a sanction or your appeal is unsuccessful.
It is the responsibility of an applicant to not apply to IJP in case if they are on an active PIP/ Disciplinary case/ Warnings or sanction. If such an applicant is found to have applied for a role, then, strong disciplinary action will be taken against that applicant.

Please note that there is a pay freeze in effect for May & June so if your date of movement is either of these months, though you will receive a new contract letter in accordance to your new role preceding your movement, it will not reflect any pay changes. Any changes in your compensation due to internal movement during May & June be effective 1st of July 26 (post APR process has taken place in June) & you will be given another letter in June to communicate the same.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.