Software Engineering Manager

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About the role

Secure Contracts is an organization within BT designed to serve the UK Governement. We are here to underpin public safety and national security. You will be working on modernising services to government and delivering new contract capabilities as well as maintaining the security posture of existing contracts and services. This role manages a team of technical engeers deploying a range of COTS products to create a range of monitoring and management capabilities to UK government with HMG data handling requirements

What you’ll be doing

The Software Engineering Manager coordinates the execution of the engineering strategy and roadmap that supports BT’s commercial strategy through cross functional business partnering and the participation of a team that pursues innovation as well as engineering excellence.

Accountabilities

1. Manages and coaches teams of application engineers driving the engineering organisation’s ability to deliver high quality/stable tooling on time and on budget and implementing means of bringing measurability as well as predictability to the engineering organisation’s capabilities.

2. Oversees the execution of technical decisions, technology choices and architecture for a wide range of high-performance products, capabilities, and platforms, effectively balancing short term impact with long-term transformation.

3. Monitors, manages and ensures timely releases from teams by driving compliance with key release quality metrics.

4. Consults on complex and strategic issues using advanced technical knowledge, across wider industry and/or specific sectors, and develops bespoke or leading edge, technically complex solutions (e.g., relating to new, untested technology and/or large-scale impact of products).

5. Drives the implementation of the defined technical roadmap to meet the needs of the business, engineering team, and partner teams.

6. Implements, engineering and operational excellence initiatives, implementing metrics and processes for regular assessment and improvement.

7. Takes a managerial and influencer role in the application engineering function, implementing the technical vision and the pursuit of innovations regarding new technologies, platforms and applications.

8. Develops “best-in-class” engineering for services by ensuring that the services and the components are well-defined, secure, reliable, diagnosable, actively monitored and reusable.

9. Oversees the implementation of new architectures, standards, and methods for large-scale enterprise systems, proactively removing blockers from the team's work.

10. Researches, designs and performs deep dive data analysis, to identify issues and implement ways to improve working processes within the area of application engineering responsibility, such as avoiding and reducing technical debt.

11. Performs complex debugging and troubleshooting of critical issues throughout the design, delivery and hypercare process.

12. Supports the implementation of new architectures, standards, and methods for large-scale enterprise systems.

Essential Skills / Experience

Service & Network Management Tooling Expertise

• Strong experience managing and deploying enterprise-scale service and network management platforms, including ServiceNow, Entuity, TrueSight Network Automation, TrueSight Server Automation, and NetBrain.

Leadership & Engineering Team Management

• Proven experience leading, coaching, and developing application engineering teams, driving delivery performance, engineering excellence, talent development, and culture building.

Secure Government Environment Delivery

• Experience delivering and supporting solutions within highly secure government or regulated environments, with an understanding of security requirements and eligibility to obtain SC Clearance.

Desirable Skills / Experience

ServiceNow Development Certification

• ServiceNow Certified Developer accreditation and hands-on development experience.

Agile Delivery & Scrum Practices

• Strong understanding of Agile methodologies, CI/CD, and the ability to facilitate Scrum ceremonies when required.

Enterprise Architecture & Technical Roadmaps

• Experience defining technical strategy, architecture decisions, and implementing technology roadmaps for large-scale enterprise systems.

Automation & Continuous Improvement

• Expertise in engineering automation, tooling optimisation, release management, and reducing technical debt.

Stakeholder Management

• Ability to influence senior stakeholders and collaborate effectively across engineering, operations, security, and business teams.

Application Testing & Release Management

• Experience overseeing pre-deployment testing, quality assurance processes, and release governance.

Performance & Talent Management

• Demonstrated success in mentoring engineers, succession planning, performance management, and building pipelines of technical talent.

Data Analysis & Troubleshooting

• Strong analytical skills with experience performing root cause analysis, complex debugging, and service improvement initiatives.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.
You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.