Software Engineering Manager

Job Description

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About the role

As an OMNet-Entuity Senior resource, you will be Committed for Enabling and operating network monitoring for large scale enterprise and hybrid infrastructures. The role focuses on Interpreting, monitoring, and reporting across multiple network technologies, including SD WAN platforms, as well as leveraging API driven automation to enhance observability and operational efficiency. This position offers the opportunity to work with cutting edge network monitoring technologies in a dynamic and evolving environment, Enabling mission critical infrastructures and driving continuous improvement in monitoring and reporting capabilities.

What you’ll be doing

• Manage and support Entuity network monitoring platforms across enterprise and hybrid environments.
• Monitor network performance, availability, and capacity across multi-vendor infrastructures.
• Configure, maintain, and optimize monitoring tools, dashboards, alerts, and reporting systems.
• Support integration of monitoring platforms with ITSM, automation, and analytics tools.
• Coordinate software upgrades, licensing, cybersecurity compliance, and vendor management activities.
• Lead implementation of AI-driven solutions for network analytics, Data driven, monitoring, automation, and operational assurance.
  Identify opportunities to leverage AI/ML technologies to improve monitoring accuracy, incident management, and operational efficiency.
• Collaborate with IT, engineering, and digital teams to deploy AI-enabled dashboards and intelligent monitoring solutions.
• Develop AI-assisted reporting, analytics, and compliance monitoring systems.
• Support implementation of Generative AI solutions for technical documentation, troubleshooting guidance, and knowledge management
• Ensure governance, compliance, and assurance requirements are embedded within monitoring and operational workflows.
• Monitor KPIs related to network availability, performance, risk, compliance, and operational efficiency.
• Ensure secure management of operational and monitoring data.
• Support audits, quality reviews, and continuous improvement initiatives.
• Drive innovation and process optimization initiatives across network monitoring and assurance functions.
• Evaluate emerging AI and monitoring technologies and recommend implementation strategies.
• Implement lessons learned and continuous improvement programs

Essential Skills / Experience

• 8–15 years of experience in network monitoring, engineering tools management, assurance systems, or technology implementation.
• Strong experience with Entuity network monitoring platforms in enterprise environments.
• Strong in networking fundamentals including:
  TCP/IP
  SNMP
  VLANs
  Routing & Switching
• Experience working in multi-vendor environments including:
  Cisco
  Juniper
  Aruba
  Palo Alto
  F5
• Hands-on experience with REST APIs, JSON, and authentication methods.
• Experience with AI, automation, analytics, or digital transformation initiatives.
• Familiarity with engineering workflows, quality systems, and enterprise integrations.
• Understanding of ITIL processes and service management practices. Strong skills in:
  Governance and compliance
  Risk and quality management
  Stakeholder communication and leadership
  Process optimization and innovation
  AI and automation implementation
  Engineering and assurance tools management

Good to Have

• Experience with cloud and hybrid networking environments:
  AWS
  Microsoft Azure
  Google Cloud Platform (GCP)
• Experience with SD-WAN technologies.
• Knowledge of scripting or automation tools such as Python, PowerShell, or Ansible.
• Relevant certifications such as:
  ITIL
  Cisco/Meraki Certifications
  Cloud Certifications (AWS/Azure/GCP)

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens.