Software Engineer - ServiceNow

Job Description

Why this job matters

There are several federal teams implementing across CSM with no connection on what is happening on the big picture. This role will be acting as a bridge to ensure there are no conflicts by providing the technical leadership and ensuring there is no impact to incident, change, problem, service request, knowledge, CSM and automation framework. This role will also plan the product roadmap for ITSM\CSM based on the new features released by ServiceNow with every new version. My role also provides technical guidance in achieving complex business requirements and ensuring we have a stable platform by guiding the teams in resolving the configurations\scripts causing the performance issues.

What you’ll be doing

1. • Provide senior technical leadership by Contributing to the ServiceNow roadmap and offshore development teams, assisting development squads in resolving complex technical issues throughout all stages of the project lifecycle.
   • Understand new release features and recommend or assist in implementing the latest functionalities to streamline daily activities and ensure alignment with the ServiceNow roadmap
   • Support the development team by offering technical guidance, setting up review processes for new developments and existing products and services, prioritizing tasks, and allocating work accordingly.
   • Validate and review the team’s design work to ensure architectural conformance
   • Review solutions to ensure full integration across all aspects and hold accountability for the solution within a domain or cross-domain, ensuring consistency in architecture and technical processes.
   • Performs functional and process rationalization of ITSM and CSM by working with the PO`s and process owners to ensure we deliver a pan BT product.
   • Continuously expand knowledge of ServiceNow platform through certifications, webinars, case studies, training, community engagement, and other resources.
   • Demonstrate expert development practices on the ServiceNow platform, particularly in ITSM, CSM , Portal and AI\PI
   • Develop and deploy ServiceNow solutions across various business domains, product portfolios, and IT platform estates that support end-to-end solutions. his involves understanding the internal and external system impacts, evaluating the effects of changes, and managing the technical integrations between ServiceNow and the broader BT architecture estate, while adhering to governance policies, architecture standards, and frameworks.

Skills

• Sound knowledge on ServiceNow components.
• Javascript knowledge
• Portal components and their interaction with each other
• ServiceNow new products with each release
• Operational understanding / experience of ITIL processes.
• Better understanding of how ServiceNow can be used better in BT landscape
• Experience of project delivery in an agile environment.
• Ability to work in collaborative team environments
• Evidence of being able to plan and manage delivery in a complex multi project environment.
• Experience of leading cost saving activities
• Ability to lead efforts that significantly improve customer experience.
• Understanding of Regulatory compliance and governance protocol.
• Strong Service / Technical background at a mid / senior level.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

• Annual On target bonus 10% (personal and company multipliers)
  BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
  Life Assurance
  Direct share scheme
  Exclusive colleague discounts on our latest and greatest BT broadband packages
  50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
  My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
  Discounted EE TV including TNT Sport and the NOW Entertainment membership
  Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
  Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
  25 days annual leave (not including bank holidays), increasing with service with buy holiday option
  Volunteering days so you can give back to your local community
  Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’