Site Reliability Engineering Professional

Job Description

Job Req ID: 57354

Posting Date: 02/04/2026

Function: Service

Location: Birmingham

Salary: Competitive

About the role

This role is key to supporting a key customer by delivering and enhancing network tooling, automation, and lab infrastructure that underpin mission-critical services. As part of BT's commitment to building the best networks and delivering top-tier service across Europe, you’ll directly contribute to our ambition to be number one for Service. Your work will help drive continuous improvement and innovation, supporting not just our customers, but our colleagues, communities, and the country.

Please note you must either hold or be eligible for SC (Security Clearance) for this role, which will require a minimum of 5 years working history in the UK to be eligible.

What you’ll be doing

• Supporting the implementation and optimisation of CI/CD pipelines, automation frameworks, and Infrastructure as Code (IaC) solutions using Cloud, Git, and container technologies.
• Maintaining and enhancing monitoring tools to maximise system uptime, performance, and reliability, while actively contributing to improvements in Site Reliability Engineering practices and workflows.
• Installing, configuring (including networking), administering, troubleshooting, and managing virtual machines, along with integrating tools via APIs.
• Investigating and resolving technical issues assigned by the Tools Manager, and participating in technical meetings, change advisory boards, and service reviews as needed.
• Creating and maintaining high-quality technical documentation - covering processes, procedures, and work instructions - in line with internal standards and quality frameworks.

Essential skills/experience

• Hands-on experience with server operating systems, both Windows Server and Linux, plus advanced knowledge of VMware environments (including vCenter); experience with network change implementations supporting incident resolution and project delivery.

• Demonstrated ability to create detailed, consumable documentation for tooling deployments, automation (including CI/CD), recovery, testing, and implementation planning.

• Solid scripting and development skills across a range of technologies including Python, PowerShell, HTML, JavaScript, SQL, XML, REST, SOAP, and experience developing operational procedures, processes, and scripts.

Hands-on experience with server operating systems, both Windows Server and Linux, plus advanced knowledge of VMware environments (including vCenter); experience with network change implementations supporting incident resolution and project delivery.

Demonstrated ability to create detailed, consumable documentation for tooling deployments, automation (including CI/CD), recovery, testing, and implementation planning.

Solid scripting and development skills across a range of technologies including Python, PowerShell, HTML, JavaScript, SQL, XML, REST, SOAP, and experience developing operational procedures, processes, and scripts.

Desirable skills/experience

• Proven track record of working effectively within ITIL-aligned environments, with hands-on experience using ITSM platforms such as ServiceNow, and a deep understanding of service management best practices.

• A collaborative working style, with experience engaging suppliers and cross-functional teams to drive solutions, service improvements, and successful project outcomes.

Proven track record of working effectively within ITIL-aligned environments, with hands-on experience using ITSM platforms such as ServiceNow, and a deep understanding of service management best practices.

A collaborative working style, with experience engaging suppliers and cross-functional teams to drive solutions, service improvements, and successful project outcomes.

Our package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.