Senior Software Engineering Manager

Job Description

Why BT
We’ve always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world’s firs telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast-changing, always on, digital world our purpose remains true. Yet the market conditions, regulations and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why this job matters

As the Senior Manager in Cloud Services, you’ll be overseeing & representing all our India-based Cloud Services teams and leading several software engineering and service teams, for fostering a collaborative and open culture, for driving engineering best practices around service delivery and agile software engineering delivery, for managing the customer relationships and funding and for shaping the judicious direction of our products to deliver the roadmap that assist BT's data centre and connectivity strategy.

This role is critical to the our Cloud Services team and the wider BT Group in ensuring the team are wholly integrated into the fabric, culture , operations and communications of the Cloud Services team and that they work seamlessly with UK-based teams and cutomers.

What you’ll be doing

• Oversee, represent & support all our India-based Cloud Services engineering teams

• Lead our India-based Software Engineering teams in collaboration with and contributing to the wider software engineering community in Cloud Services and BT

• Lead several of our India-based managed services teams

• Oversee engineering and operational excellence initiatives, implementing metrics and processes for regular assessment and improvement through the implementation of processes and tools supporting multiple platforms

• Ensures team standards of engineering and operational excellence are upheld, establishing metrics and processes for regular assessment and improvement through the creation and implementation of processes and tools supporting multiple platforms

• Oversees the teams in developing an ambitious and compelling technical roadmap to meet the needs of the business, engineering organisation and defined technology strategy

• Drives an engineering & SRE culture that supports innovation and creativity while delivering high quality products with predictability and reliability

• Mentors, coaches, and manages teams & individuals to develop current and future team capabilities and ensure performance in delivering the most impactful features to both internal and external users of the BT team

• Leads the teams in adopting relevant new technologies, tools, methods and processes that progressively advances service capabilities to its different stakeholders

• Builds 'best-in-class' engineering for services by ensuring that the services and the components are well-defined and modularised, secure, reliable, diagnosable, actively monitored and reusable

• Leads the evaluation and implementation of high-quality tools and automation processes to support continuous delivery and developer productivity

• Leads the implementation of continuous improvement opportunities to drive efficiencies across the teams

Mandatory Experience

Proven track record of fostering a modern, agile working culture that promotes collaboration, innovation, and continuous improvement.

Proven experience in cultivating a culture of openness, psychological safety, and shared ownership is essential to ensure long-term team engagement and success

Proven ability to lead teams, set goals and drive positive outcomes

Proven experience in financial management, including overseeing team budgets and securing appropriate funding to support strategic initiatives

Proven experience of delivering large projects and transformation from inception to benefits realisation

Experience in building yearly MTPs (Medium-Term Plans) and collaborating with stakeholders to align financial planning with technical and organizational requirements

Proven track record in making data-driven, high-impact decisions, or understanding organsiational change management and long-term planning

Proven experience of software engineering lifecycle including agile delivery and implementing best practice engineering standards

Proven experience of working with technical and non technical internal stakeholders to understand requirements and implications of new technologies.

Collaborating with internal teams and external suppliers to understand, evaluate and validate new technologies / patterns.

The skills you’ll need

Capability BuildingAgile DevelopmentCulture BuildingChange ManagementMicroservices/Service Oriented ArchitectureBusiness AnalysisTechnology StrategyArtificial Intelligence/Machine LearningCloud ComputingTechnology GovernanceContinuous Integration/Continuous Deployment Automation & OrchestrationSoftware TestingSoftware Development LifecycleBusiness Process ImprovementTalent ManagementDecision MakingGrowth MindsetPerformance ManagementInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.