Senior PMO Specialist (6-month FTC)

Job Description

Why this job matters

We are seeking an experienced PMO professional who blends traditional programme governance expertise with an agile, innovative mindset. This role is pivotal in ensuring alignment, transparency, and value across complex programmes with multiple workstreams. You will champion modern ways of working, leverage tooling such as JIRA to create a single source of truth and provide actionable insights that inform decision-making. This is not a policing role; it’s about enabling delivery, driving efficiency, and fostering collaboration.

What you’ll be doing

• Governance & Standards
  • Develop and maintain project management standards and processes based on BT Group’s unified methodology, ensuring compliance and effective governance without unnecessary overhead.
  • Support the Programme Team in creating and managing programme and project structures aligned to strategic objectives, ensuring prioritisation and coordination across the organisation.
• Financial & KPI Management
  • Manage financial and KPI information for the programme, working closely with the team to ensure costs remain within expectations.
  • Provide accurate, timely reporting to support informed decision-making.
• Risk, Issues & Dependencies
  • Identify and manage dependencies, risks, and issues across workstreams, developing mitigation strategies, and ensuring they are tracked and reported effectively.
• Tooling & Transparency
  • Configure and manage JIRA to execute day-to-day programme activities and maintain a single source of truth.
  • Develop dashboards and reporting mechanisms that provide real-time visibility for stakeholders.
• Data-Driven Insights
  • Use data and analytics to deliver insights that add value and inform strategic decisions.
  • Highlight trends, risks, and opportunities through meaningful metrics.
• Stakeholder Engagement
  • Provide regular status updates to the executive board and senior management, ensuring clarity on progress and any issues impacting delivery.
  • Act as a trusted advisor, communicating complex information in a clear and compelling way.
• Leadership & Continuous Improvement
  • Mentor and develop team members, share knowledge and best practices to improve delivery efficiency.
  • Drive innovation in PMO practices, promoting transparency and collaboration across the programme.
• People & Capacity Allocation Reporting
  • Develop and maintain robust processes for tracking people's allocation and capacity across all programme workstreams, ensuring optimal resource utilisation and early identification of gaps or bottlenecks.
  • Produce regular, data-driven reports on workforce allocation, availability, and forecasted demand, providing actionable insights to delivery leads and senior management.
  • Collaborate with team leads and Delivery Ops to ensure accurate headcount, skills mapping, and future capacity planning, supporting both short-term delivery and long-term strategic workforce needs.
  • Leverage tooling (e.g., JIRA, dashboards) to provide real-time visibility of people's allocation and capacity, enabling transparent decision-making and proactive adjustments.

Experience you'll have

• Proven experience in PMO roles within Agile environments, ideally on large-scale programmes.
• Strong understanding of Agile frameworks (Scrum, SAFe, Kanban) and ability to integrate them with traditional governance.
• Advanced proficiency in JIRA configuration and reporting.
• Exceptional communication and stakeholder management skills.
• Ability to interpret data and translate insights into meaningful actions.
• Experience managing financials, KPIs, risks, and dependencies in complex programmes.
• Demonstrable experience in people and capacity reporting within complex, multi-workstream programmes.
• Strong analytical skills with the ability to interpret resource data and translate it into clear, actionable recommendations for leadership.
• Proficiency in using project management and reporting tools (such as JIRA, Power BI, or similar) to visualise and communicate resource allocation and capacity trends.
• A proactive, innovative mindset focused on value creation, not bureaucracy.

Benefits

• An annual bonus of up to 15% (company & personal performance dependent)
• Car allowance of £5500
• Private healthcare for you and your family
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Range of flexible benefits including cycle to work, healthcare, and season ticket loan
• World-class training and development opportunities
• Heavily discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts, including the BT shop

The skills you’ll need

Business Case DevelopmentPortfolio ManagementBusiness StrategyFinancial ManagementSchedulingProject QualityGovernance & AssuranceContract ManagementAgile MethodologiesKnowledge ManagementOrganisational TransformationTechnical ReportingDocumentation & Records ManagementProject/Programme ManagementDecision MakingGrowth MindsetRisk ManagementInclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.