Delivery PMO Professional

Job Description

Job Req ID: 55227

Posting Date: 23rd January 2026

Function: Service

Location: London (Westminster)

Salary: Competitive

Why this job matters

This role is responsible for providing PMO support services to complex customer contracts within Business. You will help reduce risk to BT, improve the probability of a successful delivery, improve customer satisfaction, and supports senior Programme & Project managers. Ensuring that we provide a mature set of services, including governance, reporting, risk and issue, dependency and obligation management.

What you’ll be doing

• Manage and maintain governance processes across risks, issues, planning, dependencies, milestones, finances, documentation, and reporting.

• Support Project Managers by ensuring timely, accurate project reporting and well-maintained project documentation.

• Produce clear internal and external reports, including customer status updates.

• Own and maintain key project tools such as RAID logs and other reporting trackers.

• Coordinate delivery resources, provide work instructions, and act as an escalation point for Level 2 team members.

• Manage the Joiners, Movers and Leavers (JML) and associated tasks.

The skills you’ll need

Project QualityGovernance & AssuranceAgile MethodologiesProject/Programme ManagementRisk Management

What we'd like to see on your CV

• Prior PMO and document management experience.

• Effective stakeholder engagement skills with the ability to build collaborative working relationships.

• High attention to detail and comfort working in a fast-paced environment.

• Proficiency with SharePoint, Excel, and PowerPoint; Microsoft Project skills.

• Knowledge of programme/project management approaches, with a qualification such as PRINCE2.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.