Senior Manager, Group Business Assurance Lead

Locations - London, Bristol, Birmingham or Manchester

Hybrid Working - 3 days in the office, 2 days working from home

About the role

You will be accountable for providing end-to-end Business Assurance across the Consumer P&L (c.£9.5bn), covering the full Concept-to-Cash revenue and cost value stream, alongside leading the Consumer Incident Management process.

The role supports financial performance, customer experience and regulatory compliance by ensuring billing accuracy and completeness, reducing exposure to incorrect supplier costs, and identifying risks across end-to-end processes and systems. You will provide insight and recommendations to support improvements across people, processes and technology, helping to inform business decision-making.

You will also contribute to the development of the Consumer assurance approach, influencing priorities and embedding Business Assurance best practice across the wider Group Business Assurance team.

What you’ll be doing

• Define and deliver the Consumer Business Assurance strategy, ensuring effective end-to-end controls across the Concept-to-Cash and Concept-to-Market value streams, aligned to Group Business Assurance priorities.
• Identify risks, control weaknesses and improvement opportunities across processes and systems, providing insight and recommendations that drive measurable financial benefits, support regulatory compliance and inform business decision-making.
• Lead Consumer incident management and root cause analysis, managing regulatory and Ofcom-related impacts while driving continuous improvement and sustainable risk mitigation.
• Influence and engage senior stakeholders across Consumer, Finance and Group Business Assurance to embed best practice, improve assurance outcomes and support strategic priorities.
• Champion the use of data, automation and AI to enhance assurance quality, efficiency and insight generation.
• Lead, develop and manage a high-performing Business Assurance team, including budget and third-party resource accountability.

Essential Skills / Experience

• Strong Business Assurance, Revenue Assurance or consulting experience within telecommunications or similarly complex environments, with the ability to identify, assess and articulate risk and control issues.
• Highly analytical, with a track record of translating complex data into actionable insights, clearly communicating commercial and financial impacts, and delivering measurable business improvement or financial benefits. Demonstrates strong personal drive, taking ownership of outcomes and proactively identifying opportunities to create value.
• Experience operating at senior management level, with knowledge of Business Assurance methodologies, tools and automation solutions to drive effective assurance outcomes. Confident operating independently in complex and ambiguous environments, with the credibility and gravitas to influence, challenge and engage senior stakeholders.

Desirable Skills / Experience

• Strong planning, prioritisation and delivery capability across multiple initiatives
• Awareness of data, automation and emerging AI capabilities, with the ability to leverage these to enhance insight generation and the effectiveness of assurance activities
• Experience leading and developing teams, with a focus on performance and capability building

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

• Company car scheme (or cash alternative)
• 15% on target annual bonus
• Private healthcare for you and your family
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.