Senior ICT Manager

Job Description

Recruiter: Krystle James

Career Grade: C

Internal Closing Date: 29/06/26

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

About the role

You'll be joining a specialist team within Business that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities.

Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities, and your contribution is always valued. We are entering a significant phase of growth and transformation, and we are keen to engage experienced technology leaders who bring deep engineering credibility alongside the ability to shape, scale, and evolve modern platform capabilities.

This job role can be based in Cheltenham, London, Manchester or Ipswich. Due to security requirements, this role requires you to be located on site during your working hours. Mon-Fri 37.5. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance.

What you’ll be doing

• Owns and leads the Secure ICT function, accountable for the delivery, operation, and continual improvement of a secure IT environment deployed across multiple UK locations, ensuring services are delivered reliably, securely, and within agreed cost and performance parameters.
• Holds overall accountability for the security accreditation and assurance of the ICT estate, ensuring systems continuously meet all relevant UK government and industry security standards (e.g., ISO 27001, NCSC guidance, applicable), and remain compliant throughout their lifecycle.
• Sets the technical and operational direction for secure ICT infrastructure working closely with the CTIO, covering, compute, storage, endpoints, and associated services, ensuring solutions are designed and operated in line with security, resilience, and availability requirements.
• Acts as the senior subject matter expert for secure ICT systems and environments, overseeing the assessment and maintenance of accreditation status, including risk management, control validation, and remediation of security findings.
• Establishes and enforces standardised, repeatable operational processes to ensure consistency, auditability, and compliance across all sites, including configuration management, patching, incident response, and change control.

Essential Skills / Experience

• Computer networking,
• Vendor management,
• Product Management,
• Cloud computing,
• Solution architecture

Desirable Skills / Experience

Essential

• Strong experience of designing, delivering and maintaining IT environments in a strongly regulated and accredited environment.
• Qualifications and experience in the design, delivery and management of enterprise IAM strategies including Active Directory, Azure AD/Entra ID etc.
• Experience of Zero Trust access models, MFA and conditional access services.
• Experience of accreditation and regulatory processes (ISO 27001, NCSC guidelines, RMADS creation).
• Implementation of VMWare Cloud Foundations Infrastructure and network segmentation.
• Strong technical expertise in Windows Servicer and Windows 10/11 estates including secure build standards, patching and CIS controls.

Desirable

• Experience in cross domain working, automation and DevSecOps
• ITIL v4 qualifications
• Membership of professional ICT or Engineering body

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 15% on target annual bonus

• Access to an online private GP 24/7 for you and your immediate family

• Market-leading paid carers leave with up to 2 weeks off

• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

• Discounted EE and BT products, including mobile and broadband

• Market leading Pension scheme – 5% from you and 10% from us

• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Ready to connect for good and help shape the future? Apply now

#LI-Onsite

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.