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Working at BT Group

  • Company employees
    100,000 across BT Group (24,000 at BT Business)

Hiring in

  • Europe
  • Brazil
  • India

Office locations

Join as a Senior Contract Operations Manager in London, working on a hybrid arrangement with at least 3 days in the office. This role involves defining contract strategies, managing commercial risks, and overseeing contract lifecycles within complex programmes.

Requirements

  • Advanced contract strategy and lifecycle management experience within complex programmes.
  • Proven legal, regulatory, risk management, and financial insight experience.
  • Legal or commercial qualifications (e.g., law degree, IACCM/WorldCC) and public sector experience are desirable.
  • Must be willing to undergo BPSS-level government screening requiring at least three years of continuous UK residence.

Skills & Responsibilities

  • Contract strategy and lifecycle management: Define and manage contract strategies from mobilisation through delivery and renewal.
  • Risk management and financial insight: Maintain the commercial risk register, quantify impacts, and provide accurate Management Information.
  • Commercial change control and dispute resolution: Lead change control, prevent and defend claims, and resolve disputes.
  • Stakeholder collaboration and process standardisation: Collaborate across technology, service, finance, and suppliers to standardise contract management practices.
  • Potential transition routes: People from commercial manager or legal counsel roles may bring contract negotiation and stakeholder management skills, alongside meeting the required programme management experience.

Job description

Location(s) – London (You would need to be in the office at least 3 days a week)

About the role

The successful candidate must be willing to undergo BPSS-level government screening, which requires at least three years of continuous residence in the UK.

What you’ll be doing

  • Define and manage contract strategies from mobilisation through delivery and renewal.
  • Interpret and apply contractual, statutory and regulatory requirements.
  • Lead commercial change control; prevent and defend claims; resolve disputes.
  • Maintain the commercial risk register; quantify impacts, provisions and opportunities.
  • Provide accurate Management Information on obligations, performance, risks and variances.
  • Collaborate to gather inputs across technology, service, finance, PMO and suppliers.
  • Use data/analytics to spot trends, prevent leakage and improve performance.
  • Standardise contract management practices, playbooks and controls.
  • Accountable for the Obligations tracker

Essential Skills / Experience

  • Advanced contract strategy and lifecycle management experience within complex programmes.
  • Proven Legal and regulatory expertise; confident in interpreting and operationalising commitments.
  • Proven Risk management and financial insight experience with strong planning/reporting discipline.

Desirable Skills / Experience

  • Cross-functional leadership and stakeholder management.
  • Supply chain awareness—vertical and horizontal back-to-back design
  • Strong negotiation and influencing skills
  • Legal/commercial qualifications desirable (e.g., law degree, IACCM/WorldCC).
  • Significant experience in public sector or regulated environments

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

  • Company car scheme (or cash alternative)
  • 15% on target annual bonus
  • Private healthcare for you and your family
  • Access to an online private GP 24/7 for you and your immediate family
  • Market-leading paid carers leave with up to 2 weeks off
  • Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
  • Discounted EE and BT products, including mobile and broadband
  • Market leading Pension scheme – 5% from you and 10% from us
  • Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Apply now
BT Group

Senior Contract Operations Manager

London
Hybrid
Competitive, plus great benefits

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