Senior Cloud Operations Manager

Recruiter: Trevor Newman-Akram

Career Grade: C

About the role

We're seeking an experienced IT leader to oversee the delivery, stability and continuous improvement of critical business applications and IT services across Enterprise Cloud. Leading multi-disciplinary teams, you will ensure high-quality operational support, drive system enhancements and partner closely with business stakeholders to align technology solutions with business needs.

This role combines people leadership, service delivery and technology planning, providing the opportunity to influence technology operations, strengthen governance and contribute to wider technology initiatives. You'll play a key role in ensuring our technology environment remains resilient, secure and capable of supporting business growth

What you’ll be doing

• Lead the Enterprise cloud Operations team responsible for database services, compute, storage, backup, patch management and core infrastructure platforms.
• Oversee IT production deployments and ensure that appropriate release, testing and resolution processes are followed.
• Own operational performance, availability, monitoring, capacity and resilience of infrastructure services.
• Establish operational procedures and engineering practices that promote automation, repeatability and operational excellence.
• Drive adoption of automation, reducing manual effort and operational risk.
• Ensure robust backup, recovery, disaster recovery and business continuity capabilities are designed, tested and maintained.
• Lead major incidents, ensuring rapid recovery and implementation of long-term corrective actions.
• Build and develop a highly capable operational engineering team with a culture of ownership, automation and continuous improvement.
• Manage third-party suppliers, contracts, licensing and the applicable budget.

Essential Skills / Experience

• Significant leadership experience managing operations teams within a complex, business-critical environment.
• Demonstrable ownership of large-scale enterprise estates.
• Experience supporting highly available mission-critical environments.
• Track record delivering modernisation, automation and operational transformation programmes.
• Strong experience managing operational risk, resilience, incident management and disaster recovery activities.
• Strong supplier-management experience including major technology vendors.

Desirable Skills / Experience

• Proven ability to lead, develop and motivate technical teams, setting clear expectations while building capability, accountability and a strong service culture.
• Sound judgement and structured problem-solving in complex operational environments.
• Excellent communication skills with the ability to influence technical and non-technical stakeholders.
• Calm, disciplined prioritisation under pressure, particularly during incidents or competing delivery demands.
• Continuous improvement mindset, with a practical interest in automation, standardisation and emerging technologies

Our Package

• Annual On target bonus 15% (personal and company multipliers)
• Car allowance - worth £5500 a year (can be taken as cash)
• Private healthcare for you and your family
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.