Senior Cloud Engineering Manager

Recruiter: Trevor Newman-Akram

Career Grade: C

About the role

Shape the Future of Cloud Operations!

We're looking for a Senior Cloud Engineering Manager to lead our Operations and Site Reliability Engineering (SRE) teams within Enterprise Cloud. This is an opportunity to lead business-critical cloud operations and help build an engineering-led reliability culture across Enterprise Cloud. As Senior Cloud Engineering Manager, you'll lead 24/7 operations and an expanding Site Reliability Engineering function, creating an environment where people have the clarity, autonomy and support to do their best work. You'll play a key role in embedding modern SRE principles, improving service reliability and reducing operational toil through automation.

Success in this role will be measured by the difference you make. You'll help deliver more resilient and reliable services, reduce incident frequency and customer impact, improve lifecycle compliance and recovery outcomes, increase automation, and create greater transparency around service health, capacity and supplier performance. Just as importantly, you'll build a high-performing, engaged team with the capability and confidence to support BT's future cloud ambitions.The role spans established infrastructure and newer cloud-service capabilities, giving you the opportunity to influence how services are monitored, supported and continuously improved while working across engineering, architecture, cyber security, product, service management and supplier teams. It offers genuine scope to shape operational leadership, modernise ways of working and drive the adoption of SRE practices across Enterprise Cloud.

What you’ll be doing

• Lead and develop Operations and SRE teams, creating a culture of ownership, learning and continuous improvement.Improve service availability, resilience and operational performance across critical platforms.
• Drive automation, observability and modern operational practices to reduce toil and improve customer outcomes.
• Lead major incidents, stakeholder communications and post-incident improvement activity.
• Embed SRE principles and balance reliability, risk and delivery priorities.
• Partner with technical, business and supplier teams to deliver resilient, scalable services.
• Support the evolution of Enterprise Cloud through platform modernisation, automation and operational transformation

Essential Skills / Experience

• Experience leading Technology Operations or SRE teams in a complex enterprise environment.
• Strong people leadership skills, including coaching, mentoring and team development.
• A solid technical background supporting and operating production services.
• Experience leading major incidents and driving service reliability improvements.
• Strong stakeholder management and communication skills.
• Experience delivering automation and operational efficiency initiatives.
• Understanding of operational resilience, disaster recovery and technology risk management
• Experience with SRE practices, including SLIs, SLOs and error budgets.Kubernetes, container platforms and cloud infrastructure.Infrastructure as Code, CI/CD and configuration management tooling.
• Observability, monitoring and automated remediation solutions.

Desirable Skills / Experience

• Experience working in large-scale enterprise or regulated environments.
• Exposure to AIOps, service transformation and supplier management
• Linux, Windows, networking, virtualisation and identity platforms
• Infrastructure as Code, CI/CD and configuration management tooling.

Our Package

• Annual On target bonus 15% (personal and company multipliers)
• Car allowance - worth £5500 a year (can be taken as cash)
• Private healthcare for you and your family
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Direct share scheme
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers
• Discounted EE TV including TNT Sport and the NOW Entertainment membership
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• 25 days annual leave (not including bank holidays), increasing with service with buy holiday option
• equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.