Security Specialist

Job Description

Why BT
We’ve always been an organisation with a purpose; to use the power of communication to make a better world. You can trace this back to our beginning as pioneers of the world’s firs telecommunications company. At our heart we’re a technology company with research and innovation in our bones and a desire to be personal, simple, and brilliant for our customers - those are the values we live by whilst also creating an inclusive working environment where people from all backgrounds can succeed.Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe and secure, to delivering large scale technology infrastructure like the creation of BT Sport.
Today in this fast-changing, always on, digital world our purpose remains true. Yet the market conditions, regulations and competition we face are tougher than ever before. So, if you have the drive, optimism and resilience to help propel us forward we’ll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that’s you and what you’re looking for, we’d love you to be part of our future.

Why this job matters

In Bespoke Operations, we are obsessed with customer success. We are putting the customer right at the centre of everything we do, transforming the end-to-end service we deliver and how we deliver it.
Excellent customer service and a great experience are critical to differentiating us from the competition. We strive to meet and exceed our customers' expectations by supporting them with the right people, the right skills and the right industry knowledge.
We're developing new ways of working, such as the Model Office, that enable us to standardise, simplify and
automate service to be more efficient while delivering improved customer journeys, experience and outcomes.

Our strategy is built on three pillars:
Deliver the basics brilliantly
This means designing reliable solutions, delivering on our promises to customers and give them brilliant service every day.
Learn so we can lead
We identify and learn the skills we need for the future to ensure our customers’ and our business success. We unlearn the habits that hold us back and turn our expertise and insight into something our customers truly value.
Innovate to grow
We explore new, smarter and industry-leading ways to drive long term growth. We are ambitious, collaborating with customers and partners

What you’ll be doing

Form an integral part of our 24*7 shift team providing security in-life technical support.
Be a Subject Matter Expert for a wide range of technologies & security products.
Detect, respond and resolve complex security incidents, problems and changes within the operational environment.
Provide 3rd line SME support, responsible for the high priority incident while resolving within the agreed SLA.
Be the technology SME for specialised products and services.
Be the operational SPOC for our design or customer contract teams.
Contribute to any Product launches or technical evaluations for our managed security services portfolio.
Provide technical escalation support to team members including first and second line SOC.
Contribute to the documentation to build a strong team.
Responsible for new customer on-boarding and the AIS of new product’s.
Contribute to RCA’s as and when required from technical standpoint of view.
Provide consultancy and support for Vulnerability management, IOS upgrades and policy management.
Provide leadership and training to technical support staff including mentoring of 2nd line to improve diagnostic skills and quality of incident management.
Contribute to Optimize the Security Services.
Collaborate with UK Teams in terms of Operations & Design for the success of the Project.

Skills

Extensive hands-on experience working on the following technologies; Zscaler Proxy, NGFW, SDWAN, IPS/IDS, load balancers.
IPS policy management, signature tuning.
Knowledge of device health monitoring tools and systems.
Stakeholder management and ability to work under pressure.
Effective oral and written communication skills.
Knowledge of Cyber Security domains will be an added advantage.

Experience you would be expected to have

Experience of working in a security operations centre.
Exposure to ITIL processes in context of service operations.
Minimum security industry recognised certifications in one or more of the following; ZCSS.
Professional Qualification’s are desirable but not essential.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.