Security Operations Manager

Recruiter: Jayson Coley-Wynters

Hiring Manager: Ian Ashby

Career Grade: Competitive + Benefits (Internal grade D)

Closing Date: 31st Aug 2026

Location: Manchester

About the role

Please note you must either hold or be eligible for SC (Security Clearance) and you must be a sole UK national due to contractual requirements of the role.

A full UK driving license is required due to the occasional travel required for this role

What you’ll be doing

• Build and lead a new security operations team from the ground up, recruiting, onboarding and developing approximately 15-20 colleagues while establishing a high-performing, customer-focused culture that supports long-term service success.

• Lead the delivery of in-life managed security services for UK and Critical National Infrastructure customers, ensuring incidents, requests, changes and problems are resolved in line with service commitments.
• Provide technical leadership and oversight across security services, validating service designs and product specifications to ensure solutions are scalable, resilient and operationally effective.
• Collaborate with service delivery, acceptance and programme teams to ensure new services and customer solutions are transitioned successfully and delivered right first time.
• Manage, develop and support a team of Professionals and Specialists, fostering high levels of engagement, performance and continuous learning.
• Ensure reliable 24/7 service delivery through effective resource planning, capability development and succession planning, maintaining appropriate coverage across critical activities.

Essential Skills / Experience

• Experience leading Network Security Operations or similar technical service environments, with responsibility for service performance, stability and customer outcomes.
• Proven ability to build trusted relationships and influence stakeholders at all levels, working effectively across customers, suppliers and cross-functional teams.
• Effective leadership and communication skills, with the ability to set clear direction, engage teams and foster a positive, high-performing culture.
• Experience managing major incidents, complex changes and risk-based decision making within governance-controlled environments.
• Knowledge of network automation, scripting and continuous improvement practices, with a focus on enhancing operational efficiency and service quality.
• High attention to detail, adaptability and the ability to perform effectively in fast-paced, customer-focused 24/7 operational environments.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.