Reward Services Professional

Job Description

Why this job matters

The HR Operations Analyst supports the delivery of people processes and practices across BT Group, contributing to the smooth execution of HR operations such as payroll, HR systems, HRIS management, and data analysis related to employment, employee relations, employment practices and procedures and recruiting.

What you’ll be doing

1. Supports the implementation of related people strategies and standard operating procedures to support the achievement of the overall organisational strategic and operational objectives.
2. Supports in the delivery of processes and procedures for the organisation and ensures timely and accurate reporting of information.
3. Contributes to the implementation of standard operating procedures, aligning people practices with business and operational objectives.
4.Assists in the delivery of timely and accurate HR reporting, supporting data integrity and decision-making.
5. Undertakes end-to-end processes and systems to best requirements, operational needs and best value.
6. Undertakes activities that contribute to the implementation of organisational policies and procedures, ensuring required updates in policy are included, and the mission and strategic vision are clearly communicated.
7. Contributes to process improvement initiatives, identifying opportunities to enhance efficiency and consistency in HR operations.
8. Contributes to the delivery of specified function personnel record keeping related to matters such as new hires, employee reviews, promotions, transfers and separations. Ensures that personnel records meet all standards of accreditation.
9. Collaborates with P and C colleagues and stakeholders, supporting the delivery of people programmes and ensuring smooth execution of operational tasks.
10. Maintains awareness of operational trends and tools, contributing to the evolution of HR service delivery.

The skills you’ll need

Regulatory ComplianceData AnalysisCommunicationKPI/Metric MonitoringIssue ResolutionChange ManagementPerformance ManagementBusiness Process ImprovementStakeholder ManagementPolicy DesignProject/Programme ManagementDecision MakingHR OperationsGrowth MindsetInclusive LeadershipAgile Methodologies

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.