Regional Delivery Partner

Job Description

Recruiter: Jayson Coley-Wynters

Hiring Manager: Tim Adams

Career Grade: Team Member

Internal Closing Date: 7th August

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

This is an opportunity to play your part and protect our company, our customers and our communities from cyberattack. Be part of a dedicated team and get ready to be challenged every day to make the most of your skills and experience. You’ll learn from those around you, and from outstanding training and development resources to become even better at what you do. With the best technology at your fingertips, you'll be part of a friendly and flexible working environment where your contribution is always valued.

About the role

The purpose of the Regional Delivery Partner is to ensure that the Field force is optimally matched to meet both L2C, T2R and project demand requirements and to provide real time support to Field teams, Customer Facing Units, Project teams and customers to ensure the unit meets its service targets on a Right First Time (RFT), Net Promoter Score (NPS) in the most efficient and cost effective manner possible. This role will be working at up to 5 days out in relation to jeopardy management of tasks.

You'll have the following responsibilities

The Key areas for the role will be to optimise the work allocation and distribution for provision and repair tasks to a multiskilled workforce utilising allocation systems from day -5 down to on the day. There is also a requirement to manage escalations/date expedites in a timely and professional manner via written and verbal communications, as well as working closely with Area Engineering and Control Managers in relation to

• Monitor field allocation systems to ensure effective deployment of field resource
• Use appropriate tools & systems to identify risks and issues with resource allocation profile and flag to the appropriate control and/or Area Engineering manager
• Manage on the day customer escalations/expedites by utilising all resourcing solutions, including 3rd party resource.
• Manage the incidents as appropriate to my assigned area in conjunction with the relevant contributing departments in order to meet SLA.
• Effectively deploy Field resource to ensure maximum utilisation and efficiency
• Work in a collaborative way that ensures the availability of resources within agreed lead times
• Work closely with the Central Resourcing Co-Ordinator
• Manage the Switch & Power Routines activities as appropriate
• Seek to continually improve the controls’ processes and ways of working
• Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA’s
• Manually build tasks to meet the required appointment dates where automation is not in place e.g. Cloud Voice

You'll have the following skills & experience

• Experience with the Microsoft Office suite is essential.
• Good verbal and written skills.
• Product knowledge would be an advantage but not essential
• Good problem solving skills
• Logical and methodical
• Must be able to multi-task and work well under pressure.
• Experience of using incident management and order management systems would be an advantage, for example, CSS, Remedy, NG autofix.

Benefits

• 22 days annual leave + bank holidays (can buy extra days)
• BT pension scheme (5% from you, 10% from BT)
• Opportunity to purchase discounted BT shares
• Private healthcare & dental insurance, health screening, healthcare cash plans, access to counselling and physiotherapy.
• Season ticket loan, discounted Virgin experience days, financial education programmes.
• Discounted BT & EE retail products.
• Access to 100s of retail discounts for things ranging from groceries, travel, fashion, entertainment and more.

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.