Recoveries Strategy Manager

Job Description

Locations considered: Darington/ Birmingham/ Manchester, London

Why this job matters

The Credit Risk LifecycleTeam, are responsible for managing credit risk across all CFU’s but sitting within Consumer Finance. Credit Risk is made up of teams that specialise in different elements of the customer lifecycle and this role is principally concerned with Recoveries Strategy & Policy which means responsibility across Consumer and Business inc. international.

Key elements of the role include:

To optimise risk in line with business goals.

To ensure simple, highly effective strategies which can be delivered by In House operations and external partners.

Design Recoveries Policies that manage risk and can be consistently delivered by Collections Operations.

Ensure Customer journey is considered in all risk lead interactions

Constantly challenge & evolve Recoveries Strategy to deliver market leading performance

Maximise commercial recovery of debt with third parties either through Debt Collection Agencies or debt sale

Transform and improve key processes

Introduce and be able to evidence end to end controls and their effectiveness

What you’ll be doing - your responsibilities

• Accountable for delivering and shaping Recoveries Strategy across CFUs to enable the achievement of the Credit Risk goals
• Accountable for ensuring accurate Short term forecasting models are developed and maintained to ensure ability to plan to meet Credit Risk targets.
• Responsible for identifying, getting buy in and delivering initiatives to achieve Bad Debt & Compulsory Churn targets
• Own and set Recoveries Policy to be delivered by Implementation team and consistently executed by Collections operations.
• Lead a team of Credit Risk specialists to achieve Credit Risk targets
• Manage external relationships with several suppliers delivering Recoveries for BT/EE
• Develop & maintain highly effective relationships with key strategic stakeholders up to director level
• Build and deliver against challenging financial targets
• Ownership of debt recovery through to end of life legal and debt sale processes

The skills and experience you’ll need

• Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
• Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
• Supplier Management: Ability to develop and maintain highly effective relationships with a small number of external Debt Collections agencies and debt purchasers to ensure results for BT support Credit Risk targets.
• Experience in Credit Risk within a high volume consumer environment
• Experience in designing and evaluating highly effective Recoveries strategies.
• Experience in maintaining commercial relationships with external partners.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.

Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.

While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.

Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.