People Relations Specialist (Partner)

Job Description

Location

Bristol or London - Hybrid working 3 days in the office, 2 wherever.

Why this job matters

In this role, you will be part of the People & HR Services – People Relations function.

As the People Relations Specialist, you will ensure that all People Relations cases are effectively supported and managed across the Specialist Hubs and Case Team.

You will have full oversight of the case landscape within your area, acting as the link between the People Relations (PR) Case Team and your CFU HR Team to ensure seamless delivery of case services. You will also identify trends, insights, and themes across cases to drive continuous improvement and enhance the colleague experience.

You will champion a values-led, inclusive People Relations culture across your CFU, ensuring matters are handled with fairness, consistency, and a human‑centric, risk‑managed approach.

Building strong stakeholder relationships will be a key part of your success. You will use data and insights to support strategic decision‑making and influence improvements to case management, policies, procedures, and products.

Working closely with colleagues across People & HR Services, CFU HR, Senior Leaders, Ethics, Corporate Investigations, and Legal, you will help drive positive change, remove barriers, and continually enhance the colleague experience.

What you’ll be doing

•Act as the People Relations partner for your CFU, ensuring high‑quality case delivery.
•Oversee all PR cases, including high‑risk and sensitive matters.
•Work with Specialist Hubs to track progress and remove blockers.
•Lead escalations and assess business risks on complex cases.
•Use insights from cases, ACAS, and ETs to drive continuous improvement.
•Build strong relationships across HR, PR teams, Legal, Ethics, and key stakeholders.
•Present PR insights and recommendations in HR and leadership forums.
•Partner with IR, Inclusion & Wellbeing, and People Networks to align activity.
•Own the PR dashboard and turn data into action.
•Support capability building and deliver PR service reviews.
•Share insights across PR teams and contribute to People improvement projects.
•Coach colleagues and deliver ad hoc PR training or projects.

The skills you'll need to succeed

•Deep understanding of ER practices, policies, and procedures.
•Ability to evaluate data, identify trends, and provide actionable insights.
•Experience in designing and delivering effective training programs.
•Proven ability to manage projects from inception to completion, ensuring timely delivery and quality outcomes.
•Strong skills in influencing and negotiating with stakeholders to achieve desired outcomes.
•Up-to-date knowledge of employment laws and regulations, with the ability to anticipate and advise on changes.
•Familiarity with SAP systems, SuccessFactors, and ServiceNow.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•10% on target bonus
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
•Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
•25 days annual leave (not including bank holidays), increasing with service
•24/7 private virtual GP appointments for UK colleagues
•2 weeks carer’s leave
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.