Organisation Design Specialist

Job Description

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Location

London, Bristol or Birmingham - hybrid working 3 days in the office, 2 wherever.

Why this job matters

This is an exciting time to join Business as we are undergoing a significant transformation, modernising our operations to become digital-first. This will require a different operating model. This role is critical in supporting how teams are structured and work together in a future state operating model.

You will design and deliver specific Organisation Design and Operating Model projects that are key enablers for Business in achieving its strategic and business outcomes.

You will be accountable from problem definition and case for change through the design process to completion. You will work closely with HRBPs and senior leaders to lead and deliver key transformation programs, focusing on improving the effectiveness and efficiency of the organisation, leadership, and teams. The role holder will work closely with counterparts across HR to share learning and best practices to ensure a consistent approach to the delivery and execution of operating model transformations and other people-related changes in Business.

The OD Specialist will advocate good practices in organisation design, organisational and team effectiveness, and change management to ensure that a people-focused approach is always applied in their projects and programs to improve colleague experience and optimise business performance. The OD Specialist will maintain organisation and job architecture through sizing roles, governance, and assurance as appropriate for Business.

What you’ll be doing

•Accountable for leading and delivering organisation design projects within Business as part of the overall One BT operating model.
•Support senior stakeholders and HRBPs through Operating Model Transformation by facilitating current state operating model assessments, defining and designing target operating models, and developing transformation roadmaps, including organisational structures, ways of working, governance and decision-making, and skills and capabilities.
•Provide organisation design expertise and coaching to senior stakeholders and HR stakeholders, including interventions to address organisational, team, or leadership challenges.
•Apply deep specialist knowledge to provide advice, interpretation, and guidance on organisation design practices and processes.
•Apply specialist knowledge on Agile practices and methodology.
•Collaborate with the business, leading specialist service provision on organisation design through projects contracted with each HRD/People transformation director.
•Act as a specialist, interfacing with HR Business Partners, other HR centres of expertise, business stakeholders, and representing BT with external parties by applying external best practices.
•Lead regular/ad hoc activities to review best practices and industry standards.
•Build understanding, skill sets, and competencies in specialism within the HR and Line Manager communities.
•Work collaboratively, adapting and flexing your style for different audiences to deliver results in a global, matrixed organisation.

Skills and experience

•Organisation Design expertise: Acknowledged across the business (and outside BT) as an expert in OD or change management to ensure credibility as part of a Transformation team.
•Systems thinking: Sees complex entities as a series of components, with each part interfacing with and influencing the rest when solving problems.
•Storytelling/Communication: Strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and building a shared understanding of the logical options available to solve business problems.
•Business acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g., business KPIs, business cases).
•Team effectiveness: Understanding of stages of team development and how to facilitate constructive team sessions to drive improved outcomes.
•Excellent analytical reasoning: Ability to identify problems and develop hypotheses.
•Change implementation: Experience in leading and implementing large-scale organisational change.

Benefits

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

•Up to a 10% on-target bonus
•BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
•25 days annual leave (not including bank holidays), increasing with service
•Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
•World-class training and development opportunities
•Option to join BT Shares Saving schemes.
•Discounted broadband, mobile and TV packages
•Access to 100’s of retail discounts including the BT shop

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.