NOC Engineer

Job Description

Location: Dublin

100% Onsite

Closing Date: 7th October

The Purpose of the NOC Network Engineer role is to manage, assure and govern the core networks and infrastructure of BT Ireland, recording, reporting, and communicating events and changes in line with the agreed processes. Operation of the day-to-day activities of the Network Operation Centre on a 24 hour rotated attendance will be your primary responsibility.

1. The role is shift based and the team works 24 x 7 x 365 days a year. (12 hours shifts of 7am to 7pm or 7pm to 7am)
2. The role is rota’ed across 3 different locations across Dublin. Although there's no travelling during your shift – having your own mode of transport would be highly recommended as public transport to the locations can be awkward.
3. The role is almost 100% office based with only very minimal home working.
4. Candidates must have right to work in Republic of Ireland.
5. This is a full-time role.

What will you be doing as a NOC Engineer?

• NOC Engineers are responsible for the day-to-day operations of the Network Operations Centre and ensuring that at shift end a clear handover is completed.
• NOC Engineers are responsible for the efficient in life management of the BT Ireland Network for ROI customers and completing network monitoring – to ensure all alarms are accounted for and fault tickets are managed for outstanding issues.
• NOC Engineers complete first level fault diagnostics and drive incidents to resolution within the agreed SLA
• NOC Engineers escalate incidents nearing SLA and manage them through to resolution, working closely with second and third line teams
• NOC Engineers communicate effectively with our customers and the business as per process.
• NOC Engineers participate in, and contribute to our teams focus on being a Healthy Place to Work and our strive towards maintaining Continuous Improvement

Once the candidate completes their initial 8-10 weeks of training (working normal Mon-Fri working week) then they would start on the shift and be entitled to claim a monthly shift allowance as per policy.

Shift Allowance

12-hour shift pattern within 24/7/365 work rota

• Shifts are generally 7:00am to 7:00pm or 7:00pm to 7:00am
• Shift pattern covers nights. weekends and/or public holidays
• Hours average over 6-week period to comply with WTR

Benefits

BT Ireland has recently received accreditation as a “Healthy Place to Work” by the Healthy Place to Work Institute.

We’re committed to providing great rewards to the people who drive our success. That’s why we go out of our way to offer all our employees a range of benefits that reflect the full value of their skills, experience, and qualifications.

As you grow and develop, your benefits will grow with you. What shape they take all depends on what direction your career takes.

• 6% employer contribution to the BT Ireland Pension Scheme to plan for your future financial health

• Healthcare cover for you to plan for your future health whilst participating in our wellness programme with a calendar of activities

• Life Assurance from 1st day of employment (4 times basic salary)

• Permanent Health Insurance cover (income continuance)

• 25 days of holiday entitlement, and the opportunity to buy up to five more days every year

• There’s also great support for working parents including pay whilst on maternity, adoptive, and paternity leave

• Free broadband if our service is available at your address

• Opportunity to buy BT shares, and share in our future success with tax-advantaged employee saving plans

• Opportunity to take time off for volunteering, and we’ll help with your fund raising too

• Subsidised sports and social club

• Please check out our diversity and inclusion information section to learn about BT Ireland’s passion and commitment to D&I

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.