Configuration Management Service Engineer

Job Description

Job Title: Infrastructure and Network Configuration Engineer

Location: London, Ipswich or Cheltenham

Due to the sensitive nature of this role, you may be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

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Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are the Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring, and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

Why this job matters:

Be part of a small, specialised team undertaking a full range of engineering duties including request fulfilment, incident management and proactive maintenance providing great customer service. The services we provide have a direct impact on the BT customers and therefore the ability to respond to short timescales with sensitivity and discretion is essential.

What you’ll do:

• Deliver and operate brilliant services for our special customers, working to contracted Service Level Agreements (SLAs) and Service Level Targets (SLT’s)
• Be part of an exceptionally motivated onsite BT Service Team
• Responsible for Cabling Infrastructure Configuation updates and Firestopping records within a varied range of Microsoft Access databases.
• Team Lead on Existing and New Firestopping installations.
• Installation, termination, testing, fault rectification and patching of Copper and Fibre Infrastructure Cabling .
• Installation and repair of AV equipment
• Supporting the team assessing customer requirements, planning and installing solutions
• Laying and connecting of underground cables
• Proactive Maintenance on a varied number of services working alongside a our 3rd Party Suppliers
• Raising, Monitoring and Closing of Service tickets as part of the service team Helpdesk duties.

What you'll bring:

• Able to work with minimum supervision
• ‘Can do’ attitude.
• Customer facing, polite and informative
• Team member and team player
• Willingness and drive to learn new things, constantly developing skills and knowledge.
• Strong communication skills to engage with team members, managers, suppliers and customers.

Desired Experience:

• GCSE Level (or equivalent)– including Maths & English.
• City and Guilds Level 3 (or equivalent) in Structured (Data and Fibre) Infrastructure Cabling and Testing
• Experience of the installation, termination and testing of Infrastrucure Cabling
• IT Skills (Office 365) including Microsoft Access

Due to the sensitive nature of this role you will be required to undergo DV (Developed Vetting) level Security Clearance ( https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). The role is subject to you gaining and keeping the necessary level of security clearance needed to undertake your work. The result of the security clearance vetting is not subject to appeal. Failure to successfully achieve and maintain the necessary level of security clearance may see any offer of employment with BT cease or withdrawn or may cause a role change or possibly lead to termination of employment.

Diversity and Inclusion:

Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills, and experiences, and encourage applications from all sections of the community. Our ambition focuses on recruiting and retaining people who are under-represented in our workforce. Including those from ethnic minority groups, disabled and neurodiverse people and women. However, diversity does not end there and anyone with different backgrounds, gender identities, sexual orientations, ethnicities, ages or stages of life, disabilities and those from low socio-economic backgrounds are welcomed and encouraged to apply. Find out more about BT’s D&I manifesto by searching on our website.

Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and criteria. So, if you're excited about this role but your past-experience doesn't align perfectly with every requirement, don’t worry – we’d still love you to apply!

What's in it for you:

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people—whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits. More than that, you’ll be joining an ambitious organization with a culture of togetherness, collaboration, and inclusivity that takes a genuine and proactive interest in your progress and development.

• A competitive starting salary, embedded in a fantastic total reward package, including on target bonus.
• If you contribute 5% to your Pension, BT will contribute 10%
• 25 days annual leave (plus bank holidays), increasing with service
• Regardless of how your family is made up, all employees will be able to take 18 weeks’ paid parental leave, and up to two weeks paid leave for Carers
• Huge range of flexible benefits including cycle to work, private healthcare, season ticket loans, as well as retail discounts including our BT shop
• World-class training and development opportunities in an inclusive environment
• Discounted broadband, mobile and TV packages. Including Discovery+ and TNT Sport