Networks Data Analytics Specialist

Hybrid 3 days a week together out of our London, Birmingham, Bristol, Ipswitch or Belfast offices (flexible 2 days remote wherever).

About the role

Data has the power to transform how we understand our networks, serve our customers and make decisions across BT. We're looking for a Data Analytics Specialist to join our Networks Data & AI team, helping turn complex data into meaningful business insight that influences real-world outcomes.

This is an opportunity to work on business-critical analytics programmes that directly impact customer experience, network performance, revenue growth and investment decisions. You'll analyse large and complex datasets, uncover trends and opportunities, and help senior stakeholders make informed decisions using evidence-led insights. You'll also have the chance to work alongside experienced data scientists, engineers, architects and product teams, whilst developing expertise in cutting-edge analytics, AI and machine learning.

Whether your experience comes from telecommunications, technology, financial services or another data-rich environment, we'd love to hear from people who are naturally curious, collaborative and passionate about solving complex business problems through data.

What you’ll be doing

• Conduct exploratory data analysis to identify patterns, trends and opportunities within large-scale datasets.
• Transform complex business questions into actionable insights that support strategic decision-making.
• Build analytics products, dashboards and visualisations that enable stakeholders to understand and act on data.
• Analyse customer, network and operational data to improve performance, efficiency and customer experience.
• Apply statistical techniques such as clustering, regression analysis and significance testing to solve business challenges.
• Gather, integrate, cleanse and analyse data from multiple sources to ensure reliable reporting and insight generation.
• Collaborate with data engineers, data scientists and business stakeholders to deliver impactful analytics solutions.
• Communicate technical findings clearly to non-technical audiences, helping drive informed business decisions.
• Support automation and continuous improvement initiatives that increase efficiency and scalability across analytics processes.
• Contribute to BT's evolving data, AI and analytics capability through innovation and best practice.

Essential Skills / Experience

• Demonstrable experience performing exploratory data analysis at enterprise scale, including the use of statistical techniques such as clustering, regression analysis, principal component analysis (PCA) or similar analytical methodologies.
• Strong SQL capability and experience working with large, complex datasets, alongside proven experience in data management, data modelling and statistical analysis within a commercial environment.
• Experience creating dashboards, visualisations and insight-driven reporting, with the ability to communicate technical findings and recommendations effectively to non-technical business stakeholders.

Desirable Skills / Experience

• Experience using Python, R or similar analytics tools.
• Experience with Qlik, Apache Superset or other enterprise visualisation platforms.
• Mobile, telecommunications or network analytics experience.
• Experience working with Net Promoter Score (NPS), customer sentiment or customer experience data.
• Exposure to machine learning, artificial intelligence or predictive analytics techniques.
• Experience identifying commercial opportunities through customer, operational or network data analysis.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle.

Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.