Data Science & AI Specialist

Hybrid 3 days a week together out of our London, Birmingham, Bristol, Ipswitch or Belfast offices (flexible 2 days remote wherever).

About the role

Data is at the heart of everything we do across BT Networks. From keeping millions of customers connected to improving how we operate one of the UK's largest and most complex networks, data and AI play a critical role in shaping better decisions and better customer experiences.

We're looking for a Data Science & AI Specialist to help unlock the value of our extensive data assets and turn complex challenges into innovative, scalable solutions. You'll work on high-impact initiatives that influence how BT monitors its networks, develops products and services, and delivers outstanding experiences to customers.

This is a hands-on role where you'll design, develop and deploy advanced data science, machine learning and AI solutions. Working alongside data engineers, architects, product owners and senior business stakeholders, you'll help shape the future of data and AI across BT Networks while delivering measurable business value.

You'll join a collaborative team that embraces innovation, experimentation and continuous learning, giving you the opportunity to work with cutting-edge technologies and make a meaningful impact at scale.

What you’ll be doing

• Designing and developing advanced data science, machine learning and AI solutions to address complex business challenges.
• Extracting, analysing and interpreting large and complex datasets to generate actionable insights.
• Building, testing and deploying predictive models, machine learning solutions and AI capabilities.
• Identifying opportunities to improve network performance, customer experience and operational efficiency through data-driven solutions.
• Developing custom algorithms and analytical models to support strategic and operational decision-making.
• Collaborating with Data Engineers to integrate models and AI solutions into production data platforms and pipelines.
• Presenting insights, recommendations and outcomes to both technical and non-technical stakeholders using clear visualisations and compelling storytelling.
• Helping drive innovation by evaluating emerging technologies, methodologies and industry trends within Data Science, Machine Learning and AI.
• Contributing to the development of BT Networks' longer-term Data and AI capabilities and strategy.

Essential Skills / Experience

• Enterprise level experience applying Data Science, Machine Learning and AI techniques to solve real business problems and deliver measurable outcomes.
• Commercial experience using Python and SQL, including working with large and complex datasets to perform advanced analysis and modelling.
• Demonstratable background in communicating complex analytical findings to both technical and non-technical audiences, translating data into clear business insights and recommendations.

Desirable Skills / Experience

• Experience with Generative AI and Large Language Models (LLMs).
• Experience developing and deploying machine learning models within enterprise environments.
• Experience with cloud platforms such as AWS or Google Cloud Platform (GCP).
• Knowledge of MLOps practices and machine learning lifecycle management.
• Strong understanding of statistical modelling and advanced analytical techniques.
• Experience developing data products and data-driven solutions.
• Telecommunications, networking or technology industry experience.
• Knowledge of broadband, Wi-Fi, voice, TV services or network performance analytics.
• Experience influencing stakeholders and driving adoption of data-led decision-making.
• Familiarity with modern AI frameworks, tools and emerging industry trends.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life.

You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.