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Working at BT Group

  • Company employees
    100,000 across BT Group (24,000 at BT Business)

Hiring in

  • Europe
  • Brazil
  • India

Office locations

Join BT Business as a Network Security Engineer in Manchester (or commutable areas like Leeds, Sheffield, Liverpool, Derby). This permanent, full-time role operates on a 24/7 shift pattern (37.5 hours per week) supporting critical customer network environments. Candidates must be sole UK nationals eligible for Security Check (SC) clearance.

Requirements

  • Required: Hands-on network security experience in a live 24/7 environment.
  • Required: Strong troubleshooting skills for diagnosing and resolving P1/P2 network security incidents.
  • Required: Practical knowledge of Palo Alto Firewalls, Panorama, F5 Load Balancers, Web Application Firewall, Forescout NAC, Netskope, and VPN technologies.
  • Preferred: Experience implementing technical changes within established change, risk, and governance processes, plus ITIL understanding.
  • Preferred: Industry-recognised networking or security certifications (e.g., Palo Alto qualifications).

Skills & Responsibilities

  • Palo Alto Firewalls & Panorama: Configure, manage, and troubleshoot enterprise firewall policies and centralized management platforms to secure critical customer networks.
  • F5 Load Balancers & WAF: Maintain application availability and defend against web-based threats across complex, multi-customer architectures.
  • Forescout NAC & Netskope: Enforce endpoint compliance, network access control, and cloud security policies to safeguard operational environments.
  • Incident Management: Diagnose, take ownership of, and resolve high-priority P1/P2 network security incidents while coordinating with specialist escalation teams.
  • Potential transition routes: People from IT Support, System Administrator, or General Networking roles may bring strong troubleshooting and infrastructure skills, alongside meeting mandatory security clearance requirements.

Job description

Job Req ID: 63673

Function: Security

Positions: 8 roles available

Shift work: 24/7 shift pattern

Base location: Manchester - lives within a commutable distance i.e Leeds, Sheffield, Liverpool, Derby

SECURITY CLEARANCE: This role requires Security Check (SC) clearance. Due to the security requirements of the role, applicants must be sole UK nationals and have been continuously resident in the UK for a minimum of five years.

About the role

Our network security team is growing, we have 8 positions available to support one our major security defence partnerships.

As our Network Security Engineers you’ll play a hands-on role in protecting and supporting critical customer network environments.

Working within our Secure Networks team, you’ll provide 2nd-line technical support across a complex, multi-customer and multi-vendor security environment. You’ll diagnose and resolve network security incidents, implement approved changes and help ensure our customers’ services remain secure, stable and available.

You’ll work across technologies including firewalls, VPNs, secure connectivity and threat protection, taking ownership of operational issues and working with specialist teams when deeper technical expertise is required.

This is a great opportunity for an experienced Network Security Engineer who enjoys hands-on troubleshooting and wants to develop their security expertise in a large-scale operational environment.

Security requirement: This role supports a major UK defence security partnership. You must therefore be eligible to obtain the required UK Security Clearance and be a sole UK national passport holder.

What you’ll be doing

  • Providing hands-on 2nd-line Network Security support, diagnosing and resolving incidents affecting customer services.
  • Taking ownership of security incidents, including P1/P2 incidents, troubleshooting issues through to resolution and escalating to specialist teams where required.
  • Implementing approved network security changes in line with established change, risk and governance processes.
  • Supporting the security, stability and availability of customer environments, proactively identifying and resolving operational issues.
  • Working across technologies including firewalls, VPNs, secure connectivity and threat protection.
  • Supporting complex multi-customer and multi-vendor environments, working collaboratively with internal technical teams and external stakeholders.
  • Providing clear technical updates to customers, colleagues and stakeholders during incidents and operational activity.
Apply now
BT Group

Network Security Engineers

Manchester
On-site, Hybrid
Competitive salary + bonus + benefits
  • Applying ITIL and service-management practices across incident and change activities.
  • Maintaining accurate technical and operational documentation and sharing knowledge across the wider team.
  • Identifying opportunities to improve operational efficiency, service stability and customer experience.
  • Maintaining high standards of information security, data protection, risk management and customer confidentiality.
  • Essential Skills / Experience

    We're looking for three core areas of experience:

    Hands-on network security experience

    • Experience supporting network security technologies in a live 24/7 Network Security Operations environment, with practical knowledge of Palo Alto Firewalls, Palo Alto, Panorama, F5 Load Balancers and Web Application Firewall, Forescout NAC, Netskope, VPN and secure connectivity technologies.

    Network security incident troubleshooting and resolution

    • Strong hands-on troubleshooting experience diagnosing and resolving network or network security incidents, including experience supporting high-priority P1/P2 incidents and taking issues through to resolution or appropriate technical escalation.

    Technology

    • Experience across some of the following technologies; Palo Alto Firewalls, Palo Alto, Panorama, F5 Load Balancers and Web Application Firewall, Forescout NAC, Netskope, VPN and secure connectivity technologies

    Desirable Skills and Experience

    It would be great if you have experience with some of the following:

    • Experience implementing technical changes within established change, risk and governance processes, ideally within a complex, multi-vendor or multi-customer environment, with an understanding of ITIL/service-management practices.

    • Industry-recognised networking or security certifications, such as Palo Alto qualifications, or equivalent practical experience

    You’ll also be someone who takes ownership, remains calm when dealing with high-priority incidents and approaches troubleshooting in a structured and methodical way.

    You’ll communicate technical information clearly, collaborate well with others and be motivated to continue developing your network security expertise.

    Our Package

    • Competitive salary and on-target bonus plan
    • Flexible and smart working
    • Training and development opportunities
    • Competitive share options and pension scheme
    • Access to discounts on BT & EE products
    • 25 days annual leave (not including bank holidays)
    • 3 days paid volunteering a year
    • Weekly Hours: 37.5
    • Salary: Level E
    • Position Type: Full-time
    • Contract: Permanent

    Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

    We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

    With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

    If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.

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