Network Innovation Commercialisation Manager

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About the role

Help BT turn network technology into opportunities that solve real customer problems. As a Network Innovation Commercialisation Manager, you'll connect technical possibilities with commercial evidence: why a technology matters, who needs it, and whether it makes sense for BT to develop it.

This is a manager role in the Technology and Network Innovation Commercialisation team, part of the Research and Commercialisation division in Networks. The team exists to help translate emerging network capabilities into commercially meaningful opportunities that can inform product innovation and investment choices across BT’s customer-facing units.

The role supports senior colleagues and cross-functional teams by bringing together technology insight, customer understanding and market evidence. It helps identify which customer challenges an emerging capability could address, which customer segments are most likely to value it, and what evidence is required to shape and validate a compelling early-stage proposition.

This role offers an opportunity to influence how network capabilities are developed by bringing the customer's perspective into consideration. It combines technology and commercial work, including developing value propositions and assessing market opportunity.

You will be part of a small but friendly team who work on early-stage technologies and commercial activities bring value to BT and our customers.

We're hiring two people to help grow our network innovation commercialisation team.
This role can be based in London, Birmingham, Ipswich, Bristol, or Manchester and our hybrid working model means you are expected to be in the office 3 days per week.

What you’ll be doing

You will support early-stage commercial exploration, working with technology, product, commercial and customer-facing teams to answer the following questions:

• What customer challenge or unmet need could this technology capability address?
• Which customer segments and personas are most likely to benefit, and why?
• What value proposition and use cases could make the capability relevant and compelling?
• What qualitative or quantitative evidence is needed to validate demand and reduce uncertainty?
• What further work is required before the opportunity can progress?

You will support the development of use cases, benefits frameworks and early-stage proposition blueprints that connect network capabilities to real customer outcomes.

You will produce or support clear, well-structured materials for decision-making, including:
• Customer need, segment and persona summaries.
• Use-case and benefits frameworks linked to customer challenges.
• Early-stage value propositions and proposition blueprints.
• Demand-validation plans, interview guides and workshop materials.
• Evidence packs combining customer, market and commercial insight.
• Recommendations on the next questions, tests or actions required.

Essential Skills / Experience

We are looking for someone with an interest in emerging network technologies and their potential application for customers and partners.

• Knowledge or practical experience of understanding customer needs and translating them into clear problem statements.
• Understanding of customer segmentation and personas, including how needs, behaviours, value drivers and buying considerations can differ across customer groups.
• Experience supporting customer discovery or demand-validation activity through interviews, workshops, surveys, desk research, hypothesis testing or analysis of existing customer insight.
• Ability to shape compelling value propositions that connect technology capabilities to real customer challenges and measurable outcomes.
• Ability to develop or support use cases, benefits frameworks, customer journeys or early-stage proposition concepts

Desirable Skills / Experience

Technical, product & innovation
• Understanding of product development or innovation lifecycles is desirable.
• Ability to learn quickly and work effectively where the technology, customer need or route to market is still developing.

Personal and collaborative
• Strong analytical, written, presentation and storytelling skills.
• Ability to structure information clearly, draw practical conclusions from evidence and communicate them to different audiences.
• Collaborative approach, with the confidence to engage stakeholders across technology, product, commercial and customer-facing teams.
• Good organisation and attention to detail, with the ability to manage several workstreams and deliver high-quality outputs.
• Curiosity, initiative and a willingness to test assumptions, seek feedback and continuously improve.
• Ability to operate constructively in an ambiguous, early-stage environment while seeking guidance and escalating issues appropriately.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

10% on target annual bonus

Access to an online private GP 24/7 for you and your immediate family

Market-leading paid carers leave with up to 2 weeks off

Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay

Discounted EE and BT products, including mobile and broadband

Market leading Pension scheme – 5% from you and 10% from us

Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.