Insights Professional, Trading

Locations: London or Manchester

Closing Date: 21.03.2025

Why this job matters

The Corporate Affairs, Group Brand and Insight team is responsible for building and protecting the reputation BT Group.
The Trading Insight Professional, is responsible for delivering and championing key strategic trading insights. A core element of your role will be to deliver our quarterly market flows & landscaping insight to inform our commercial strategy through a deeper understanding of acquisition, churn and customer motivations. In addition, you’ll lead ad-hoc trading insight projects and support the development of long-term business objectives by synthesising existing sources of customer insight.

What you’ll be doing

• Collaborate with marketing and commercial teams to deliver accurate, customer-focused, and data-based insights.
• Support the prioritisation of insight requests and contribute to the development of long-term strategic roadmaps aligned with business goals.
• Partnering with our agency to deliver the best outcomes to our stakeholders in a timely manner.
• Analyse, integrate, and synthesise internal and external data sources to deliver regular market flows and landscaping insights with a customer centric focus.
• Build relationships with stakeholders to develop a deep understanding of their business areas and ensure insights are actionable and embedded into key business processes.
• Lead and contribute to ad hoc projects, identifying opportunities to enhance business strategy and drive incremental growth.

The Skills and Experience Required

Must have:

• Experience in insight, strategy, or transformation roles (or a mix) either client-side or at a strategy consultancy or research agency.
• A passion for customer insight, market intelligence, and business strategy with a strong commercial focus.
• Experience in synthesising customer and market data into impactful, business-relevant insights.
• Highly analytical capability with the ability to manipulate complex datasets and transform them into a compelling and clear narrative.
• Strong presentation skills, capable of articulating complex ideas with authority, identifying business impacts, and making the case for change.
• Experience in managing third-party agency relationships and engaging with stakeholder groups up to Director level across the business.

Would be good to have:

• Proven experience in developing strategy through insight for large organisations (e.g. FTSE 100).
• Proven experience in presenting to, influencing, and collaborating with stakeholders.
• Proven experience of leading project delivery and managing agencies.
• Knowledge and understanding of the telecommunications market.

Please note: we believe in the strength that comes through a diversity of experience and backgrounds. If you do not meet all the criteria listed above, please do not be put off. We will review your application with an open mind.

Benefits

• Up to a 10% on-target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Brand new electric vehicle salary sacrifice arrangement

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

About us

BT is part of BT Group, along with EE, Openreach, and Plusnet.

Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.