Identity Services Support Engineer

Job Description

Recruiter: Molly Lees

Hiring Manager: Jonathan Kershaw

Career Grade: E

Internal Closing Date: 15th April 2026

Why this job matters

At BT, we’re building secure, scalable digital platforms that support over 100,000 colleagues globally—and Identity & Access Management (IAM) is at the heart of it.We’re looking for an IAM Platform Operations Analyst with hands-on SailPoint Identity Security Cloud (ISC) experience to join our Digital unit. You’ll play a key role in running and improving a critical enterprise IAM platform that enables secure access, supports compliance, and protects BT’s systems and data.This is an opportunity to work at scale, solve complex identity challenges, and contribute to a modern, cloud-based IAM ecosystem.

What you’ll be doing

• Operate and support SailPoint Identity Security Cloud (ISC) in a live production environment
• Manage Joiner, Mover, Leaver (JML) identity lifecycle processes
• Support access requests, approvals, provisioning, and certifications
• Monitor platform health, performance, and integrations
• Troubleshoot incidents and perform root cause analysis
• Configure and maintain SailPoint connectors (AD, Azure AD, ServiceNow, JDBC)
• Onboard applications into IAM governance processes

Essential skills/experience:

• Hands-on SailPoint Identity Security Cloud (ISC) experience
• Experience supporting IAM/IGA platforms in production
• Strong understanding of:
• Identity lifecycle (JML)
• RBAC and least privilege
• Access reviews & certifications
• Experience troubleshooting provisioning, workflows, and integrations
• Familiarity with Active Directory / LDAP
• Experience with REST APIs and integrations
• Working knowledge of ITIL processes

Our Package:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.