Future AI Workforce Learning Specialist

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About the role

Responsible for leading the Business Unit's AI capability agenda, ensuring BT Business develops the workforce skills required to realise the full value of Artificial Intelligence. With responsibility for shaping AI learning, adoption and workforce readiness across 14,000 colleagues, this role will create the learning ecosystem, capability pathways and cultural interventions needed to embed AI into everyday ways of working.

By connecting business strategy, workforce transformation and emerging AI technologies, the role will ensure colleagues are equipped not only to use AI tools effectively, but also to lead, manage and collaborate within increasingly AI-enabled and agentic operating models.

Success will be measured through increased AI adoption, improved productivity, capability growth, workforce resilience and the creation of sustainable competitive advantage through people, skills and organisational capability.

What you’ll be doing

•Own and continuously evolve the learning and skills strategy for emerging digital and AI-enabled capabilities, ensuring alignment with business priorities, workforce plans and future role requirements.
•Translate strategic capability needs into practical curricula, learning pathways and targeted interventions that build proficiency, confidence and adoption across priority audiences.
•Design and deploy learning interventions that enable responsible, productive and value-driven use of new technologies, supported by communities of practice, peer learning and practical use-case sharing.
•Lead the design, mobilisation and delivery of specialist capability programmes, including audience targeting, cohort planning, partner coordination, facilitation quality and the practical application of learning in day-to-day work.
•Shape structured skills pathways for current and future talent, working with internal teams and external partners to build sustainable capability pipelines and maximise development investment.
•Partner with business, people, digital and transformation teams to support capability pilots, new ways of working and the development of effective human-technology collaboration models.
•Commission, manage and transition coaching and enablement support where required, ensuring pilots and early interventions become sustainable business-as-usual approaches.
•Create opportunities that connect early careers talent, subject matter experts and senior leaders to foster practical AI fluency, knowledge sharing and collaborative learning.
•Design deliberate practice interventions that preserve critical thinking, professional judgement and problem-solving capability as AI adoption increases, using analytics to identify and respond to potential skill degradation risks.
•Develop manager toolkits and performance support resources that promote responsible AI use, quality assurance and effective human-in-the-loop and human-on-the-loop practices, while reducing inappropriate reliance on AI-generated outputs.
•Establish a framework for measuring AI learning impact, including adoption, proficiency, productivity, confidence, capability progression, ROI and business outcomes, using insights to shape future priorities and investment decisions.
•Build and maintain effective stakeholder relationships across the business, P&C, Group AI, digital, service teams, early careers programmes and external providers, bringing market insight, constructive challenge and scalable delivery into the learning agenda.

Essential Skills / Experience

•AI fluency and responsible AI capability development: Strong understanding of AI, automation, productivity tools and human-agent teaming, with the ability to design and deliver learning solutions that enable responsible, effective and business-led adoption at scale.
•Skills strategy, learning needs analysis and curriculum architecture: Proven experience developing enterprise-wide skills strategies, identifying current and future capability needs, and translating business objectives into structured learning pathways and capability programmes.
•Apprenticeship, bootcamp and talent pathway development: Significant experience designing, implementing and managing apprenticeships, bootcamps, levy-funded programmes and talent pipelines that address critical skills gaps and support workforce transformation.

Desirable Skills / Experience

•Strategic workforce planning expertise, including future role shaping and the development of skills pathways aligned to evolving organisational needs.
•Programme design, mobilisation and large-scale delivery capability, including oversight of external learning providers and strategic capability partners.
•Strong business partnering, performance consulting and stakeholder influencing skills, with the ability to build credibility and engagement at senior levels.
•Ability to lead change, accelerate adoption and embed sustainable behavioural change through effective communication and engagement.
•Data-driven approach to identifying capability gaps, targeting interventions and demonstrating impact through adoption metrics, business outcomes and ROI.
•Knowledge of responsible AI, data protection, governance and quality assurance principles, including the risks associated with over-reliance on AI-generated outputs.
•Familiarity with enterprise AI productivity tools and digital adoption approaches that drive workforce capability and performance.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.