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BT Group

Front Desk TM 4

Salary:  £44,881 per annum £44,881.00
Location:  GBR Ipswich - Orion Building, GBR-London-BTHQ One Braham, GBR-Manchester-New Bailey
Location flexibility:  3 office days / week
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Job Description

Job Req ID: 61959

Posting Date: 25/08/2026

Function: Security

Location: London, Manchester & Ipswich

Salary: £44,881

Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels). An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.

Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued

About the role

This job role can be based in London, Manchester & Ipswich. Due to security requirements, this role requires you to be located on site during your working hours. Mon-Fri 37.5. DV Security Clearance is required. Must have lived in UK for 10+ years to obtain clearance.

You will be working as part of a Security Operations Team under a rota arrangement, to cover all aspects of this role between the hours of 07:00 -19:00 Monday – Friday. You will be the first point of contact and meet / greet ‘front desk’, for customers, colleagues and senior stakeholders for the business unit, providing a great security experience for all.

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Part of your duties will cover various security operations, providing both great developments personally, and accountabilities as a site security manager. Whilst you may have varied experience and skills within security operations, this role will look to further develop you across various security disciplines as part of your responsibilities e.g. cyber security, physical security, awareness briefings, risk, incident management, audit and compliance.

What you will be doing

  • Fulfilling the role of Site Security Manager, being the first point of contact for any security matter.
  • Meet / greet visitors and ensure hosts are aware of their responsibilities for escorting. You will continue to oversee the management of this, adding to that visitor experience whilst managing security postures.
  • Provide escorting duties, as required.
  • Managing physical security systems, including access control, badge management and alarms.
  • Support local security communications, briefings, education and awareness training.
  • Triaging security incidents as part of the wider security team, based on location, skills and remediations.
  • Support the need for asset management compliance, controlling how assets come in to and out of, our facility. Additionally support any local audit requirements for assets.
  • Oversee joiner, leaver and project movement changes through physical security measures, such as access management.
  • Undertake security audits and manage registers as directed.

Essential Skills/Experience

  • Willing to be flexible under rota arrangements to ensure we succeed 07:00 – 19:00 Monday to Friday.
  • Previous experience in security operations or physical security management is desirable.
  • Previous experience in security risk, assurance or audit is desirable

Desirable Skills/Experience

  • Self-managing and able to work independently with minimal supervision.
  • Confident communicator, capable of engaging effectively with a range of stakeholders.
  • Well-organised, with strong planning and prioritisation skills.
  • Calm and resilient under pressure, maintaining performance in demanding situations.
  • Able to translate complex security activities and technical concepts into clear business language.
  • Skilled at tailoring communication to different stakeholders and audiences.
  • Strong business awareness with the ability to align security objectives to organisational needs.
  • Effective at managing multiple priorities while delivering high-quality outcomes.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

  • Access to an online private GP 24/7 for you and your immediate family
  • Market-leading paid carers leave with up to 2 weeks off
  • Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
  • Discounted EE and BT products, including mobile and broadband
  • Market leading Pension scheme – 5% from you and 10% from us
  • Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

Working at BT Group

3 office days / week

A little flex time

Company employees:

100,000 across BT Group (24,000 at BT Business)

Gender diversity (m:f):

74.3:25.7 (BT Group)

Hiring in countries

Australia

Brazil

Hungary

India

Ireland

Japan

Mexico

United Kingdom

Office Locations

Company benefits

25 (UK, increasing with service) / 21 (India) days annual leave + bank holidays
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Bank holiday swaps
Buy or sell annual leave – buy up to 5 days/year pro rata
Carer’s leave – Two weeks paid leave
Cinema discounts
Coaching
Compassionate leave
Complimentary Medical Services
Cycle to work scheme
Employee assistance programme
Employee discounts
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Enhanced paternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Enhanced pension match/contribution
Enhanced sick pay – 3 months
Faith rooms
In house training
L&D budget – sponsored accreditation available for certain professions
Learning platform – internal and external learning content via Degreed
Learning license – unlimited access
Lunch and learns
Mental health platform access – Silvercloud
Mentoring
Neonatal leave
Open to job sharing
Open to part time work for some roles
Optional unpaid leave
Private GP service – 24/7 virtual GP access for UK colleagues
Referral bonus
Returnship
Salary sacrifice
Share options
Shared parental leave
Travel loan
Volunteer days – 3 volunteer days per year
Reservist leave
Fertility treatment leave
Pregnancy loss leave
Pregnancy support
Fertility treatment leave
Pregnancy loss leave
Pregnancy support
On-site catering
On-site barista
On-site shower
Modern office
Collaboration spaces
Private booths
On-site wellness room
Open to part-time employees
Open to compressed hours

Awards & Accreditations

2nd - Best Workplace Culture

2nd - Best Workplace Culture

Flexa awards 2026
3rd – Most loved - Large companies

3rd – Most loved - Large companies

Flexa awards 2026
Most Family Friendly Company

Top 10 - Most Family Friendly Company

Flexa awards 2025
Best Career Progression

Top 10 - Best Career Progression

Flexa awards 2025