Field Engineer

Job Req ID: 60620

Posting Date: 23/07/2026

Function: Engineering

Location: Plymouth

Salary: £31,372

About the role

The Customer Field Engineer is responsible for delivering, installing, maintaining and supporting BT products and services at customer locations. Working directly with business and public sector customers, the engineer ensures services are installed and repaired safely, efficiently and to agreed service levels whilst providing an excellent customer experience.

The role requires a combination of technical expertise, customer service skills and a strong commitment to safety and compliance standards.

What you will be doing

• Deliver exceptional customer service during every customer interaction.
• Install, configure and maintain BT network and communication services.
• Diagnose and resolve faults across voice, data and networking solutions.
• Keep customers informed of progress, timescales and service restoration activities.
• Ensure customer sites are left safe, secure and operational following all visits.
• Represent BT professionally at all times.

Essential Skills/Experience

• Excellent communication and customer engagement skills.
• Ability to work independently and manage priorities effectively.
• Full UK driving licence.
• Good understanding of Health & Safety requirements.

Desirable Skills/Experience

• Experience in telecommunications, networking or field engineering.
• Strong fault-finding and diagnostic skills.
• Understanding of IP networking and customer premises equipment.
• Experience with Cisco, Juniper or similar networking technologies.
• Fibre, copper and structured cabling experience.
• Knowledge of WAN, LAN and Wi-Fi technologies.
• Security clearance (SC) or eligibility to obtain clearance

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.