We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.

About the role

What you’ll be doing

• Lead the technical relationship with the customer, acting as a trusted adviser to senior stakeholders up to CIO level and contributing to the account leadership team.
• Develop a multi-year technology and solution roadmap with key customer stakeholders, bringing together their strategic priorities, industry developments and BT’s technology portfolio.
• Manage architectural and technical governance, identifying risks and ensuring issues are understood, mitigated and resolved effectively.
• Provide technical leadership across virtual and operational teams, particularly during major incidents or situations where customer service is at risk.
• Partner with commercial and delivery teams to create customer value, support sustainable revenue and EBIT growth, and improve delivery quality and customer experience.

Essential Skills / Experience

• Enterprise architecture leadership: Strong experience developing complex enterprise architectures, technology strategies and roadmaps, with the ability to turn business requirements into practical solutions.
• Senior stakeholder leadership: Excellent communication, influencing and relationship-management skills, including the ability to advise and present complex technology decisions clearly to senior and C-suite stakeholders.
• Technical and commercial judgement: Broad technology knowledge combined with experience of solution delivery, architectural governance and risk management, enabling you to balance customer, technical and commercial priorities.

Desirable Skills / Experience

• Enterprise networking, including WAN, LAN, Wi-Fi, SD-WAN, segmentation and software-defined networking.
• Cyber security technologies and approaches such as Zero Trust, IAM, IDS/IPS, SASE, firewalls and secure access.
• Proxy and network security technologies from providers such as Palo Alto, Broadcom/Blue Coat, Ivanti or Cisco.
• Collaboration, voice and contact centre solutions, including Microsoft Teams, Cisco, Avaya or Genesys.
• Public and private cloud platforms such as Azure, AWS or Google Cloud.
• Infrastructure as Code and network tooling, including Terraform or NetBrain.
• Architecture and service methodologies such as TOGAF, MBSE, ITIL or DevOps.
• Experience within policing, government, critical national infrastructure or another highly regulated environment.