Desk Sales Team Leader

Job Description

Location: Birmingham

About the role

Small and Medium Enterprises (SME) is a key sales channel for BT, contributing almost £2 billion a year in revenue and serving 1m+ SME customers in the UK. It’s an exciting period of growth for SME and this role will support the delivery of our ambitious transformation plans and goals. This is a high performing area, with year-on-year growth of over 250% in performance. There is heavy investment into continuing to develop & modernise the space, meaning this is a great place to start creating a successful career in sales at BT.

As a Sales Team Leader, you will be responsible for leading and motivating a team of sales agents to achieve and exceed their targets. You will manage day-to-day team performance, provide coaching and development, and ensure alignment with business goals. This role requires strong leadership skills, the ability to drive consistency in sales execution, and a focus on building a high-performing, motivated team within a dynamic and evolving sales environment.

You will lead a brand new sales teams, consisting of up to 15 sales professionals. The team operates in a fast-paced, supportive environment focused on delivering exceptional sales results across BT’s full product portfolio. You'll collaborate with coaches, specialists, and senior leaders to drive performance and foster a culture of continuous improvement and success. You will play a key role in shaping a dynamic and evolving team culture, with strong support and resources to help you succeed.

Location and Office Days

This role is based in our Birmingham office. In the initial four to six months of taking on this role, you'll need to be able to attend the office five days per week. This will also be expected of your team members. This is so that you're in close proximity to the coaching, sales specialist and supporting resources built around this function as you get up to speed. This requirement will then drop down to three days per week in the office.

What you’ll be doing

• Lead and motivate a team of sales agents to achieve and exceed sales targets.
• Drive consistent performance through coaching, training, and development of team members.
• Manage day-to-day team operations, including scheduling, performance monitoring, and issue resolution.
• Foster a positive and dynamic team culture focused on success and continuous improvement.
• Collaborate with senior leadership and other departments to align sales strategies and goals.
• Utilize data and CRM tools to analyse team performance and implement actionable improvements.
• Handle difficult conversations and manage team challenges with firmness and fairness.
• Oversee recruitment and onboarding of new team members, shaping the team’s growth and capabilities.

Essential Skills / Experience

• Proven successful experience in leading and managing teams.
• People leadership skills, including coaching and driving team performance.
• Can demonstrate strong track record of sales success
• Ability to communicate and manage up & down effectively (team members & stakeholders).
• You can handle difficult conversations and maintain team motivation.

Desirable Skills / Experience

• Experience using CRM systems, preferably Salesforce, and data analysis to inform decisions.
• Telecommunications background
• Familiar with selling connectivity and mobile portfolios.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 30% on target bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

With over 180 years of heritage, BT Business has brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers in the UK

We’re a leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We are Customer-First Challengers, who are Committed, Clear and Connected. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.