Desk-based Account Manager

Job Description

Closing Date: 31/07/2025

Location: Belfast

Why this job matters

Are you passionate about driving business growth and building strong customer relationships? We’re looking for a results-driven sales professional to join our Northern Ireland Small and Medium Business (SMB) team.

In this role, you’ll play a key part in identifying new business opportunities and securing sales across our SMB customer base. You'll be responsible for generating and booking high-quality leads for our field-based Sales Executives, while also closing sales directly from the desk.

Your ability to build trusted relationships and influence key decision-makers will be essential. By understanding each customer’s business goals and digital transformation journey, you’ll develop tailored solutions that demonstrate the value of the BT & EE portfolio.

Success in this role will be measured by a combination of sales performance, lead generation, customer engagement, and delivering an outstanding customer experience.

What you’ll be doing

• Manage a defined base of SME prospects, focusing on identifying new business opportunities, selling standard products, and running targeted campaigns.

• Leverage your knowledge of our core products to recommend the best solutions for each prospect, aligning with their specific business needs.

• Proactively identify and pursue new business within your account base, working to secure sustainable, profitable deals and grow customer relationships.

• Develop a deep understanding of each prospect's connectivity requirements and business transformation plans to foster strong, long-term partnerships.

• Take ownership of sales targets, ensuring you consistently exceed goals related to prospect contact activity, pipeline health, revenue growth, and customer satisfaction.

• Use your expertise in our full product portfolio (mobility, connectivity, and IP voice) to create comprehensive solutions that address the varied needs of your prospects, often involving multi-product deals and pricing adjustments within set guidelines.

• Work independently to create and execute sales plans for each prospect, ensuring a strategic approach to closing multi-product deals.

The skills you’ll need

• Customer Relationship Management

• Customer-Centric Focus

• Team Leadership & Collaboration

• Sales & Negotiation Expertise

• Results-Oriented

Here are some of the great benefits we offer

• 50% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

Short Description

Hybrid Working: This role offers a hybrid working model, with three days in the office.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.