Delivery Performance exists to assure the success of the Digital portfolio by strengthening quality and predictability through clear methodology, outcome measurement, and continuous improvement. It builds organisational memory of effective best‑practice standards, improves and simplifies how teams deliver work, and supports programmes with delivery excellence and independent assurance to give transparent oversight of portfolio health and capacity, and address risks before they become issues.
This role supports the Delivery Performance Planning, Operations, Assurance and Insights team and reports to Delivery Performance Planning and Operations Manager. The role is focused on disciplined execution of the team’s core responsibilities, ensuring that planning, governance, reporting, Quality Assurance (QA) operations and portfolio insight activities are delivered accurately and on time.
The role collaborates with Delivery Excellence, portfolio teams, QA leads, programme and project delivery leads, and other stakeholders to support effective governance, continuous improvement, communications, awards and capability-building activities.
Key focus areas include performance reporting and dashboards, delivery health and risk management, quality assurance, metrics governance, operational planning, stakeholder engagement, and driving the adoption of consistent delivery standards and methodologies across the organisation. The ideal candidate combines strong analytical capability, stakeholder management skills, and operational discipline with a passion for improving delivery outcomes and enabling high-performing teams.
What you’ll be doing
Support execution and maintenance of the Delivery Performance roadmap and related initiatives, defining and tracking milestones, deliverables, outcomes, assurance readiness, actions, cross-unit dependencies and progress against unit goals.
Produce and maintain Delivery Performance governance and business reporting for senior and C-suite audiences, including Jira-based dashboards, Power BI reports, HTML-supported dashboard views, portfolio insights, key metrics and management information.
Coordinate the Quarterly Bookend Review cycle by gathering inputs, validating data, consolidating portfolio performance, risks, dependencies, decisions and actions, and preparing governance materials.
Deliver day-to-day QA operations, including stakeholder mobilisation, onboarding, scheduling, pre-read and review materials, evidence management, recommendation and action tracking, and closure reporting, supporting the Delivery Performance Operations Lead to drive improvements to completion.
Analyse portfolio data to identify recurring problem themes, delivery risks and improvement opportunities across the Digital portfolio, and support implementation and tracking of agreed improvement actions.
Develop and maintain detailed plans for Delivery Performance initiatives, including milestones, deliverables, outcomes, financial and resource inputs, dependencies and quality measures.
Support operation of the Delivery Performance Awards scheme and wider communications activity, including nomination coordination, evidence collation, assessment administration, communications planning and copy, and recognition activities.
Maintain high-quality documentation, records, action logs, decision logs and management information, ensuring version control, traceability and timely updates. Coordinate meetings, governance forums, workshops and working sessions across complex, cross-functional projects and portfolios, managing schedules and dependencies, capturing decisions and actions, and following through with owners to completion.
Work with metrics and Delivery Excellence teams to improve Jira data quality, reporting consistency, metric definitions and adherence to Delivery Performance ways of working.
Essential Skills / Experience
Essential Experience
Minimum 4–7 years’ experience across delivery excellence, portfolio planning and operations, programme management, governance, portfolio insights, KPI / metric reporting and business reporting.
Experience executing planning, reporting and governance activities within a complex organisation, preferably in a technology-led environment.
Experience coordinating multiple workstreams, stakeholders, milestones, actions, risks, issues and dependencies to agreed timelines and quality standards.
Experience preparing accurate management information and concise reporting for senior stakeholders.
Experience working independently within defined outcomes, escalating issues appropriately and following activities through to closure.
Portfolio Insights, KPI & Reporting Experience
Practical experience producing or maintaining portfolio insight products, KPI frameworks, metric reports and leadership packs.
Working experience with Jira-based portfolio reporting, dashboards, data quality checks, delivery health, risks, dependencies and trend analysis.
Experience using Power BI or similar tools to produce dashboards and reporting outputs.
Experience presenting management information using HTML-supported dashboards, slide packs or similar formats
Delivery, Governance & Operations Experience
Experience supporting governance forums, business planning cycles, assurance reviews and executive decision-making processes.
Experience coordinating QA, assurance or review activity, including schedules, stakeholders, evidence, recommendations and closure tracking.
Strong documentation and records-management discipline, with attention to accuracy, version control and traceability.
Experience supporting process improvement, communications, engagement or capability-building initiatives.
Stakeholder & Collaboration Experience
Ability to build effective relationships and coordinate across diverse, cross-functional stakeholder groups.
Clear written and verbal communication, with the ability to simplify complex information for different audiences.
Confidence to challenge data gaps, follow up actions and raise risks constructively.
Desirable Skills
Stakeholder management, influencing and communication
Portfolio planning, management and delivery operations
Portfolio insights, KPI and metric reporting
Jira, Power BI and HTML-supported dashboard reporting
Executive reporting and management information
Project and programme management
Risk, issue and dependency management
Documentation and records management
Business analysis, strategy, business case development and process improvement
Organisational transformation and change delivery
Financial and resourcing management
People management, coaching and capability development
Attention to detail and reporting accuracy
BT is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT 's role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
Support the continuous improvement and change governance of Delivery Performance operating models, standards, processes, templates, guidance and ways of working as they evolve, sharing practical feedback from execution.
Build trusted working relationships across Delivery Excellence, Digital, Group and portfolio teams, applying delivery management, governance and assurance practices and escalating risks, data gaps and delivery concerns to the manager when required.
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