Customer Solutions Design Specialist

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About the role

The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

What you’ll be doing

1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
2. Manages and recommends on the technical direction and helps determine the optimum solution design for customers.
3. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
4. Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
5. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.
6. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
7. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
8. Undertakes customer migration planning and implementation.
9. Coordinates impact assessments and design documentation updates.
10. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
11. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
12. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
13. Mentors other customer solution designers, helping to improve the team's abilities by acting as a technical resource.
14. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer solution design.

Essential Skills / Experience

Desirable Skills / Experience

Our Package

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.