Customer Solutions Design Specialist

Job Description

What I’ll be doing – your accountabilities

Role Summary

Own end-to-end lifecycle for Nokia LTE/5G RAN, leveraging NetAct for orchestration, audit, and upgrades. Drive remediation, install-base accuracy, lifecycle planning, risk-managed execution, and vendor alignment.

• Provides technical concurrence and sign off for high profile and/or critical network changes on major BT core platforms and/or customer bids; accountable for managing technical risk for major platforms.
• Provides consultancy on network designs for multiple platforms and/or solutions and/or customers
• Develops design patterns across multiple domains.
• Responsible for establishing design best practice within a unit.
• Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects.
• Drives Right First-Time solutions and leads lessons learned
• Proposes technical strategy to network platforms and/or customer solutions factoring in high impact and high risk as appropriate.
• Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.
• Potentially leads a large matrix team (virtual) and is accountable for complex network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution.
• Decides on design scope and design to leading edge high impact and high-risk network platforms and/or customer solutions
• Audit & Install Base: discover HW/SW inventory (eNB/gNB, RU/DU/BBU), versions, licenses, topology, and dependencies in NetAct
• Remediation: correct parameter/config drift, license gaps, performance bottlenecks; apply patches/hotfixes and execute safe rollbacks when required
• Lifecycle Upgrades: plan and perform RAN feature packs, firmware, software upgrades with structured pre/post checks and rollback
• NetAct Operations: maintain health, backups, job scheduling, CM baselines, topology sync, performance/KPI reporting
• Vendor Engagement: collaborate with Nokia on constraints, compatibility, and impact assessments; review release notes, and advisories
• Scripting & Automation: build scripts for mass CM changes, KPI/audit extraction, and health checks (e.g., Python, bash, NetAct APIs)
• Risk Management: define maintenance windows, traffic steering, rollback plans, and dependency mapping across radio and transport
• Documentation & Recommendations: generate MOPs, risk registers, and feature/enhancement recommendations; support lab → pilot → production rollout
• Performance & Acceptance: validate accessibility, retainability, throughput/latency KPIs; support field acceptance and cross-functional readiness
• Decides on network models for design testing.
• Decides on approach to resolving customer affected issues to leading edge high impact and high-risk network platforms and/or customer solutions, as appropriate.
• Resolves in-life issues to high risk and high impact network platforms and/or customer solutions, as appropriate
• Decides how to re-use network designs.
• Decides on implementation approaches of technology related transformation activity.

Skills required for the job

Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).

• Minimum 10 years of relevant experience in Mobile Network domain
• Strong understanding of Radio Access Network
• Minimum 5-8 years of hand on experience in Nokia 4G/5G RAN solutions including NetAct administration.
• Understanding of radio features/parameters, transport and core dependencies
• Good to have working experience on enterprise and mobile private networks
• Key achievements in technical expertise on his/her domain.

Common Deliverables:

• Install Base Report: HW/SW versions, licenses, topology, and dependencies
• Remediation Plan: defects found, risk, timeline, and expected outcomes
• Lifecycle Upgrade Execution Plan (MOP): steps, validations, rollback, comms
• Risk Register: risks, impact assessment, mitigations
• Post-Change Report: KPI deltas, incident summary, lessons learned
• Automation Assets: scripts/playbooks, runbooks, documentation

Preferred / Bonus:

• Nokia certifications in RAN/NetAct

Experience you would be expected to have

• Able to deliver significant stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues outside of the domain of the role.
• Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.
• Help to identify minimum data fields (across all stages) required from both customer and inventory systems from a technical designer perspective
• Identifying dependencies and system integration required to build the work-flow and work with appropriate teams to get the same implemented.
• Expert user of design tools; seeks opportunities to develop new design tools for BT, and for external adoption.
• Makes authoritative recommendations on tools and processes for network platforms and/or customer solutions, where appropriate.
• Able to solve problems typically specific to leading edge high impact and high risk network platforms and/or customer solutions.
• Able to solve complex and unknown problems that may lie outside the domain of the role. Problems may impact a single network platform and/or customer solution supporting multiple services. The most complex problem will be platform wide, impacting multiple services (and include multiple vendors) or cross-portfolio solutions.
• Impact of decisions are specific to the design strategy and/or direction for leading edge high risk and high impact network platforms and/or customer solution.
• Evidence of successful transformation measures – e.g. Network upgrade success rate with minimal customer impact.
• On-time delivery of plans, risk assessments, and recommendations
• Mentors and share knowledge with others.

BT Group’s Behaviours

Customer First

Prioritize customer needs in every decision and action.

Challengers

Challenge the status quo and bring innovative ideas to life.

Committed

Own outcomes and deliver with integrity.

Clear

Communicate openly and simply, ensuring alignment.

Connected

Collaborate across teams to achieve shared goals.

About the role

The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

What you’ll be doing

1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
2. Manages and recommends on the technical direction and helps determine the optimum solution design for customers.
3. Manages the review and validation processes for both new developments and in-life products and services, ensuring full integration across all aspects, considering the broad impact of solutions on the product roadmap.
4. Drives the improvement of design and delivery capabilities for end-to-end technical solutions.
5. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables.
6. Facilitates the development of strong customer relationships at the senior level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions.
7. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity.
8. Undertakes customer migration planning and implementation.
9. Coordinates impact assessments and design documentation updates.
10. Resolves complex solution and service issues, leads root cause analysis, troubleshooting and escalation.
11. Pursues the identification of potential risks and the implementation of controls and mitigations, ensuring compliance with relevant industry and company policies.
12. Ensures the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design.
13. Mentors other customer solution designers, helping to improve the team's abilities by acting as a technical resource.
14. Champions, continuously develops and shares with team knowledge on emerging trends and changes in customer solution design.

Essential Skills / Experience

Desirable Skills / Experience

Our Package