Customer Solutions Design Practitioner

Job Description

What I’ll be doing – your accountabilities

Role Summary

Manage lifecycle, remediation, and automation for Microwave, Optics network elements including legacy PDH and SDH. Ensure accurate Install Base data, vendor-aligned upgrade paths and risk-managed network upgrade execution.

• Provides technical concurrence and sign off for high profile and/or critical network changes on major BT core platforms and/or customer bids; accountable for managing technical risk for major platforms.
• Provides consultancy on network designs for multiple platforms and/or solutions and/or customers
• Develops design patterns across multiple domains.
• Responsible for establishing design best practice within a unit.
• Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects.
• Drives Right First-Time solutions and leads lessons learned
• Proposes technical strategy to network platforms and/or customer solutions factoring in high impact and high risk as appropriate.
• Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.
• Potentially leads a large matrix team (virtual) and is accountable for complex network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution.
• Decides on design scope and design to leading edge high impact and high-risk network platforms and/or customer solutions
• Audit & Install Base: catalogue installed equipment HW, firmware versions, licenses, channel plans, and backhaul dependencies
• Remediation: address RF performance issues (SNR/RSSI, modulation rates), interference, alignment, and configuration drift; apply patches/hotfixes
• Lifecycle Upgrades: plan and execute Software upgrades across the entire install base with staged pilots, maintenance windows, and rollback procedures
• Vendor Engagement: coordinate with Nokia, Cambium & Ceragon on constraints, advisories, and recommended upgrade paths; review release notes and field notices
• Scripting & Automation: automate backups, compliance checks, and mass config/firmware pushes via APIs/CLI; generate health and KPI reports
• Risk Management: define change windows, user impact mitigation, and fallback strategies; maintain risk registers
• Documentation & Recommendations: produce execution plans, MOPs, and optimization recommendations
• Performance Validation: verify throughput/latency/packet loss and link availability; baseline and monitor KPIs post-change
• Decides on network models for design testing.
• Decides on approach to resolving customer affected issues to leading edge high impact and high-risk network platforms and/or customer solutions, as appropriate.
• Resolves in-life issues to high risk and high impact network platforms and/or customer solutions, as appropriate
• Decides how to re-use network designs.
• Decides on implementation approaches of technology related transformation activity.

Skills required for the job

Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).

• Minimum 10 years of relevant experience in transmission domain

Legacy & Optics Transmission:

• Strong understanding of Transmission Solutions based on Optics technologies
• Minimum 5-8 years of hand on experience in WDM, OTN and legacy SDH / PDH transmission.
• In-depth understanding of different vendor products like Nokia/Alcatel-Lucent, Avara, Ericsson (Marconi).
• Good to have working experience on enterprise and industrial transmission design.
• Key achievements in technical expertise on his/her domain.

Microwave Transmission:

• Strong understanding of Microwave Transmission Solutions
• Minimum 5-8 years of hand on experience in PtmP Microwave e.g. Nokia/Radwin, Cambium including cnMaestro administration.
• Minimum 5-8 years of hand on experience in PtP Microwave e.g. Nokia/Alcatel-Lucent, Ceragon including Ceragon NetMaster.
• In-depth understanding of different vendor products like Nokia, Ceragon and Cambium.
• Good to have working experience on enterprise and industrial transmission design.
• Key achievements in technical expertise on his/her domain.

Common Deliverables:

• Install Base Report: HW/SW versions, licenses, topology, and dependencies
• Remediation Plan: defects found, risk, timeline, and expected outcomes
• Lifecycle Upgrade Execution Plan (MOP): steps, validations, rollback, comms
• Risk Register: risks, impact assessment, mitigations
• Post-Change Report: KPI deltas, incident summary, lessons learned
• Automation Assets: scripts/playbooks, runbooks, documentation

Preferred / Bonus:

• Nokia Certified: Optical Network Services Expert, DWDM Specialist
• Cambium Certification

Experience you would be expected to have

• Able to deliver significant stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues outside of the domain of the role.
• Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.
• Help to identify minimum data fields (across all stages) required from both customer and inventory systems from a technical designer perspective
• Identifying dependencies and system integration required to build the work-flow and work with appropriate teams to get the same implemented.
• Expert user of design tools; seeks opportunities to develop new design tools for BT, and for external adoption.
• Makes authoritative recommendations on tools and processes for network platforms and/or customer solutions, where appropriate.
• Able to solve problems typically specific to leading edge high impact and high risk network platforms and/or customer solutions.
• Able to solve complex and unknown problems that may lie outside the domain of the role. Problems may impact a single network platform and/or customer solution supporting multiple services. The most complex problem will be platform wide, impacting multiple services (and include multiple vendors) or cross-portfolio solutions.
• Impact of decisions are specific to the design strategy and/or direction for leading edge high risk and high impact network platforms and/or customer solution.
• Evidence of successful transformation measures – e.g. Network upgrade success rate with minimal customer impact.
• On-time delivery of plans, risk assessments, and recommendations
• Mentors and share knowledge with others.

About the role

The Customer Solutions Design Practitioner delivers end-to-end technical designs, ensuring that business requirements are successful translated into deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas.

What you’ll be doing

1. Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.
2. Executes the technical direction and delivers optimum solution design for customers.
3. Reviews and validates both new developments and in-life products and services, ensuring full integration across all aspects.
4. Contributes to the improvement of design and delivery capabilities for end-to-end technical solutions.
5. Delivers customer solution design engagement and statement of work creation, including any 3rd party deliverables.
6. Executes customer migration planning and implementation.
7. Supports on impact assessments and design documentation updates.
8. Supports all parties throughout the project lifecycle to determine the optimum solution design for customers.
9. Resolves solution and service issues, leads root cause analysis, troubleshooting and escalation.
10. Undertakes the delivery of performance and process improvements.
11. Develops and shares with team knowledge on emerging trends and changes in customer solution design.
12. Supports the implementation of ways to improve working processes within the area of customer solution design through data analysis to identify issues and areas of improvements.

Essential Skills / Experience

Desirable Skills / Experience

Our Package