Customer Solutions Design Manager

Job Description

About BT (British Telecommunications)

BT Group is the UK’s leading provider of fixed and mobile telecommunications and related secure digital products, solutions, and services. We also provide managed telecommunications, security, and network & IT infrastructure services to customers across 180 countries.

BT in Hungary

BT has been operating in Hungary since 1999. In addition to its sales office for the EMEA region, the company established its business service centre, BT ROC, in Hungary in 2007, with offices in Budapest and Debrecen. The Hungarian hub handles a wide range of client services including managed services, project management, business administration, high value-add network and service design and a lot more. Our complex operations enables colleagues to participate fully in the customer journey. BT ROC has been awarded with Randstad’s Most Attractive Employers award – TOP 2 for the second time in a row, ensuring recognition of its commitment to providing an outstanding work environment. We are dedicated to employee satisfaction, professional growth, and a supportive, diverse, and inclusive workplace culture.

Why this job matters

The Technical Design Manager plays a crucial role in delivering BT Solutions to a diverse range of customers, spanning from Small Medium Enterprises to Global organizations. This position offers an exciting opportunity to join a dynamic global team at the forefront of technology, dedicated to achieving customer outcomes for BT. The role necessitates focused leadership to guide a team of technology professionals in crafting end-to-end technical solutions that align with business requirements and effectively meet customer needs.

Reporting directly to a Senior Manager within Customer Solutions & Design for a Technology or Regional Practice, the Technical Design Manager collaborates closely with their leadership team. As a key member of this team, the role involves leading, motivating, and providing direction to a team of Technical Designers, ensuring alignment with organizational objectives and fostering a culture of innovation and excellence.

What you’ll be doing

The responsibilities of the Technical Design Manager include:

• Lead and oversee complex transitions, transformations, and changes within network infrastructure, including WNB, C2M integration, and other intricate initiatives across Edge Technologies including Cisco/Meraki/HPE LAN/WLAN/SDLAN/DC/ACI
• High number of emergent products with complex solution and customers.
• Accountable for end-to-end technical solution and delivery of solution DCMs to time, cost and quality.
• Take accountability for end-to-end design and adherence to CS&D gold standards and governance.
• Take responsibility for team management, including risk mitigation, career growth, performance management, knowledge sharing, and training on product or service specialisation.

Skills You'll Need

As a Technical Design Manager, the skills you’ll need include:

• Technical aptitude/background to be able to discuss with customers and internal stakeholders the intricacies of the technology focus.
• Proficient in people leadership, with a focus on mentorship, coaching, and motivation to support team members in reaching goals, cultivating collaboration, and encouraging high performance.
• Adept at fostering strong relationships both internally and externally, ensuring effective communication, collaboration, and alignment of goals across diverse stakeholders.
• Skilled in risk management and governance, ensuring compliance with standards and regulations while proactively mitigating project risks.
• Possess the ability to identify and capitalize on growth opportunities, coupled with adeptness in engaging in impactful commercial discussions.

What we offer

Compensation and benefits:

Attractive salary
Cafeteria package - HUF 600,000/ year
Performance-based bonus
Comprehensive private health care package for all the employees, which can be extended to family members
Nursery support for mothers returning from maternity
Extended paternity leave: 10+10 day fully paid days
Commuting allowance
Home office allowance
Employee discount opportunities
Highly affordable mobile packages for the family as well

Work atmosphere and community:

New high-class offices both in Budapest and Debrecen
Wide-range of company and community programmes (including support for different sport activities)

Flexibility:

Family-friendly culture
Smart working approach (hybrid working model, 3 together, 2 wherever)

Our leadership standards

Looking in:
Leading inclusively and SafelyI inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.