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BT Business • London, London, United Kingdom

Customer CTO - Voice, Unified Comms and Contact Centres'

Salary:  competitive + benefits

2 days/week at home

A little flex time

Apply now

Job Description

Locations: BT Hubs - London, Manchester, Birmingham or Bristol

Hybrid 3office:2suits you

Closing date for applications - 30th June

Why this job matters

Shape the Future as Part of Our Innovative Product Leadership Team at BT Business

We're looking for a Sector CTO for Voice, Unified Comms / Contact Centre to join our Business CTO team. This is our most senior technical customer-facing role within Product, where you will define and drive technology contributions to some of our largest customers' objectives. This role supports our business by winning deals worth £20M+ through new business, account growth, and re-signing.

What Our Team Says:

"Working at BT Business has given me a real sense of accomplishment. Being involved in all aspects of the business to build the future of our organization is unparalleled." – Kostas, Snr Manager, Product

We're a leading global business communications provider with customers in 180 countries. Our 17,000 employees serve multinational companies, offering high-performance, integrated, and secure network and IT infrastructure services. As we move toward a digital transformation strategy, we're focused on creating a better future for our global customers and employees. At BT Business, you'll find growth opportunities and a culture that values collaboration and innovation.

What you’ll be doing

  • Serve as a trusted technology advisor at CxO level across major global companies.
  • Influence technology strategies for our customers through thought leadership and deep practical experience.
  • Collaborate with Business customers and market-facing units to understand changing workplace environments and employee connectivity needs.
  • Work with OEM vendors, SaaS providers, mobile providers, and hyperscalers to assess the impact of their technology direction on our portfolio.
  • Define technical strategies for bid and account teams, providing insights and innovative solutions for Business bids.
  • Build relationships with senior leaders in our market-facing units to exploit our technology capabilities and support business objectives.

Who you are

  • Strong technical literacy in key technology stacks, including Microsoft, Cisco, Zoom, and other platforms used in our Digital Workplace portfolio.
  • Comprehensive understanding of cloud contact centre solutions and Next-Generation Contact Centre (NGCC) technologies, including those from Cisco, Genesys, Five9, Avaya, and others.
  • Inspiring multi-disciplinary leader with strong stakeholder management skills, especially at C-suite and senior levels.
  • Capable of managing complex technical, programmatic, and commercial challenges.
  • Experience with OEM, SaaS, hyperscaler, and 3rd party partners.
  • Certified Engineer status and/or recognition as a leading technology thought leader.
  • Educated to degree level or equivalent experience.

If you're a credible thought leader with excellent customer-facing skills and a deep understanding of the digital workplace, we'd love to hear from you. Apply now to be a part of a team driving business transformation for global companies.


At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.
• Competitive salary
• 25 days annual leave (plus bank holidays)
• Private healthcare for you and your family
• £5500 car or cash allowance
• 15% on target performance bonus
• Life Assurance
• Pension scheme if you pay in 5% BT will pay in an additional 10%
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 50% off EE mobile pay monthly or SIM only plans
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• 50% discount for friends and family on EE SIM only plans
• World class training and development opportunities
• Volunteering days so you can give back to your local community

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.


Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.


Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Company benefits

25 (UK) / 21 (India) days annual leave + bank holidays
Open to job sharing
Open to part time work for some roles
Flexible working week
Mental health platform access
Compassionate leave
Cinema discounts
Buy or sell annual leave – buy up to 5 days/year pro rata
Bank holiday swaps
Adoption leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Shared parental leave
Enhanced maternity leave – 18 weeks full pay, 8 weeks half pay, 6 months statutory
Cycle to work scheme
Faith rooms
Pension match/increase
Salary sacrifice
Share options
Employee discounts
Employee assistance programme
Volunteer days – 3 volunteer days per year
Lunch and learns
L&D budget
Season ticket loan
Enhanced sick pay – 3 months
Optional unpaid leave
More information needed
More information needed
More information needed
Work-life balance
More information needed
Role modelling
More information needed
More information needed

Working at BT Business

Company employees

100,000 across BT Group (24,000 at BT Business)

Gender diversity (male:female)

74.3:25.7 (BT Group)

Office locations

UK wide (London, Birmingham, Bristol, Manchester, Liverpool, Glasgow & more), ROI, India, Hungary, Spain, United States, Australia

Hiring Countries

United Kingdom

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