Commercial Trading Manager - SMB

Job Description

Closing Date: 14/06/2026

Location: Birmingham, London, Bristol, Manchester, Glasgow & Belfast

Why this job matters

In this role, you'll be at the heart of driving SMB growth through our affiliate partner network. You'll own the performance of key affiliate channels, building strong relationships and ensuring partners deliver great commercial results while supporting BT's wider business goals.

You'll use data and insights to identify opportunities, optimise performance, and quickly tackle any areas of underperformance. Working closely with internal teams and external partners, you'll help create a high-performing affiliate ecosystem that delivers revenue growth, great customer outcomes, and long-term value.

This is a fantastic opportunity for someone who enjoys combining commercial thinking, relationship management, and performance optimisation to make a real impact.

What you’ll be doing

• Take ownership of the commercial performance of our affiliate partners, driving revenue growth and delivering against key business targets.

• Build strong relationships with partner stakeholders, working collaboratively to maximise performance while providing constructive challenge when needed.

• Use data, insights, and market trends to identify opportunities, solve performance issues, and drive continuous improvement.

• Lead regular performance and business reviews, ensuring clear accountability, transparency, and delivery against agreed objectives.

• Work closely with Sales, Trading, and other internal teams to align strategies and optimise channel performance.

• Negotiate commercial agreements, incentives, and initiatives that create value for both BT and our partners.

• Proactively manage underperformance, developing and implementing recovery plans to improve results.

• Identify and deliver improvements to partner processes, operating models, and ways of working.

• Support forecasting, governance activities, and wider SMB growth and improvement projects.

• Influence decisions on partner targets, performance interventions, commercial incentives, and the resolution of contractual or performance-related issues.

The skills you’ll need

• Strong analytical skills with the ability to turn complex data into clear insights and actionable recommendations.

• Commercially minded, with a good understanding of products, pricing strategies, and market trends.

• Skilled negotiator, able to deliver positive commercial outcomes while building and maintaining strong partner relationships.

• Excellent stakeholder management skills, with the confidence to influence, collaborate with, and challenge senior stakeholders both internally and externally.

• Comfortable managing difficult conversations, addressing performance issues professionally and constructively.

• Able to thrive in a fast-paced environment, balancing multiple priorities and making sound decisions under pressure.

• Strong communication and presentation skills, with the ability to explain complex information in a simple and engaging way.

• Results-driven, proactive, and focused on delivering continuous improvement and business growth.

Here are some of the great benefits we offer

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.

Our working model

Hybrid policy: Three in the office, two remote

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.